Registered Nurse Phone Triage - Transfer Center

Owensboro Health • Owensboro, KY

5d • Onsite

About The Position

The Registered Nurse Phone Triage position triages incoming calls from clients by assessing their needs, providing an appropriate clinical disposition, and facilitating referrals to primary providers, specialists, healthcare facilities, and community resources. The nurse uses the nursing process in accordance with applicable scope and standards of practice and the organization’s policies, values, and mission.

The role requires critical thinking and decisive judgment, the ability to work under minimal supervision, and the ability to take appropriate action in a stressful environment. The position is in the Transfer Center at Owensboro Health Regional Hospital and is listed as full time at 0.9 FTE, or 72 hours per pay period. Work hours are 10 a.m. to 10:30 p.m., with one weekend requirement.

Requirements

• At least 2 years of relevant work experience.
• Associate’s degree or higher, or a Diploma in Nursing, required upon hire.
• Registered Nurse license and eligibility to practice nursing in Kentucky and Indiana required upon hire.
• Critical thinking skills and decisive judgment.
• Ability to work under minimal supervision and take appropriate action in a stressful environment.

Responsibilities

• Elicit questions, concerns, and information from callers to assess symptoms, determine acuity, identify an appropriate algorithm or protocol, and develop a treatment plan.
• Provide professional advice, education, and options based on assessment, established guidelines, and clinical judgment; dispatch emergency response units when appropriate.
• Provide referrals to healthcare providers and community resources, including locations, hours, and contact information, when appropriate.
• Assist callers with scheduling appointments at referral sources when appropriate.
• Document calls, responses, and referrals.
• Make follow-up calls to evaluate the effectiveness of care and determine whether additional care is needed.
• Page physicians accurately and promptly and complete direct-admit orders.
• Support Owensboro Health’s mission, vision, core commitments, and business interests; adhere to organizational policies and procedures and act consistently with a culture of compliance, safety, and high reliability.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree