Le Bonheur Transfer Center/Dispatch Supervisor

Methodist Le Bonheur Healthcare•Memphis, TN

About The Position

The Transfer Center/Dispatch Supervisor is responsible for optimizing functional capacity and ensuring smooth patient flow. The role is accountable for the effectiveness of patient throughput from intake to discharge and drives system flow by monitoring key performance indicators for functions including bed control, internal patient transport dispatch, and external ground and air transportation dispatch. The Supervisor models behavior consistent with Methodist Le Bonheur Healthcare’s mission, vision, and values. The Supervisor coordinates Transfer Center activities during the assigned shift, serves as a management and administrative liaison to hospitals and service lines, and supports integration and standardization of patient transport activities into and out of Le Bonheur Children’s Hospital. The role promotes effective communication across the Transfer Center, Admissions, nursing units, ancillary departments, physicians, and families. It troubleshoots issues affecting the center or patient logistics, assists administrative supervisors and dispatch staff with escalations, oversees direct admissions with patient safety as a priority, and documents, reports, and investigates transfer-related safety events. The position requires advanced clinical and critical-thinking skills and responsibility for dispatching Pedi-Flite teams and coordinating rotor and fixed-wing transports. The Supervisor provides supervision and guidance to Le Bonheur Transfer Center dispatchers and Pedi-Flite Associates. The position is typically performed in general office or administrative conditions, without substantial exposure to adverse environmental conditions. Physical requirements include light work, exerting up to 25 pounds occasionally and/or up to 10 pounds frequently, and activities such as climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.

Requirements

Bachelor’s degree in Health is required; a high school diploma or equivalent with seven years of dispatch or emergency medical transport experience may be substituted for the degree.
At least three years of dispatch or emergency medical transport experience is required.
Licensed Practical Nurse license in Tennessee is required.
Class D driver license in Tennessee is required.
Excellent verbal and written communication skills and the ability to project a positive Patients First image.
Critical-thinking skills and decisive judgment; ability to work in a stressful environment and take appropriate action.
Ability to provide advanced clinical and critical-thinking skills.

Nice To Haves

Supervisory or management experience.
Licensed Practical Nurse license in Arkansas or Mississippi.
Registered Nurse license in Tennessee, Arkansas, or Mississippi.
Emergency medical personnel certification in Arkansas or Tennessee.
EMT-Basic certification in Mississippi.
Paramedic certification in Tennessee, Mississippi, or Arkansas.
Registered Respiratory Therapist license in Tennessee, Arkansas, or Mississippi.
Class D driver license in Arkansas or Class R driver license in Mississippi.
High school diploma or equivalent is listed as preferred.

Responsibilities

Coordinate Transfer Center activities on the assigned shift in accordance with Methodist Le Bonheur Healthcare’s philosophy and objectives.
Serve as a management and administrative liaison to hospitals and service lines, following established policies and procedures.
Maintain awareness of patient transport activities into and out of Le Bonheur Children’s Hospital to support process integration and standardization.
Maintain effective communication systems and promote information flow among the Transfer Center, Admissions, nursing units, ancillary departments, physicians, and families.
Troubleshoot problems affecting the center or patient logistics and ensure timely, effective action.
Assist the administrative supervisor and dispatch staff as needed, including when escalations occur.
Oversee the direct admit process, ensuring patient safety standards are primary.
Document and report safety events identified in transfers to the appropriate quality monitoring program; investigate and report findings to leadership.
Dispatch Pedi-Flite teams appropriately and coordinate rotor and fixed-wing transports.
Supervise and guide Le Bonheur Transfer Center dispatchers and Pedi-Flite Associates.
Monitor key performance indicators for system-flow functions, including bed control and internal and external patient transport dispatch.