Lead Scheduler | FT | Weekdays | Le Bonheur Peds | Jackson, TN

Methodist Le Bonheur Healthcare•Jackson, MS

About The Position

The Lead Scheduler monitors and directs the activities of Schedulers and collects and records patients’ demographic and financial information related to hospital admissions, patient scheduling, and other scheduling activities. The role works with patients, visitors, and physicians’ offices to answer questions and resolve issues. The Lead Scheduler may provide training related to admissions, scheduling, or registration; serves as a resource to Schedulers; and acts in a supervisory capacity when the Scheduling leadership team is absent. The role models behavior consistent with MLH’s Mission, Vision, and Values. The Lead Scheduler coordinates and monitors Schedulers’ daily work to support high-quality, responsive, and efficient service. The position schedules and reschedules patient procedures, obtains and documents medical history and demographic information, coordinates patient care procedures through telephone and direct contact, maintains patient records and follow-up appointment information, and completes and distributes medical or insurance files according to departmental procedures. This position provides day-to-day direction to Schedulers, helps resolve issues, conducts training, prepares work schedules, mentors colleagues, and may participate in interviews and provide input on Associate evaluations and corrective actions. General supervisory tasks are performed in the absence of PAS leadership.

Requirements

High school diploma or equivalent.
One to three years of scheduling experience.
Ability to organize and prioritize tasks and maintain workflow in a multifaceted environment.
Strong verbal and written communication skills, including spelling and correct grammar.
Strong critical-thinking skills.
Ability to develop creative and innovative solutions to complex problems.
Strong attention to detail.
Ability to perform accurate data entry and navigate a Windows environment proficiently.
Proficiency in PAS systems.
Ability to perform basic arithmetic calculations.
Excellent customer service skills in person and by telephone or email.
Ability to handle stressful situations.
Ability to exercise independent judgment when making decisions and resolving complex problems related to general and technical aspects of the position.
Ability to work with minimal supervision, delegate work, serve as a resource to other admitting Associates, and take initiative to resolve issues.
Good influencing, consultative, and coaching skills.
Demonstrated leadership skills.
Ability to react quickly and effectively in emergency situations.
Good balance and coordination.
Ability to perform the physical activities associated with the position, including climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
Ability to perform light work, exerting up to 25 pounds occasionally and/or up to 10 pounds frequently.
Close visual acuity for activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.

Nice To Haves

Associate degree.

Responsibilities

Coordinate Schedulers’ daily activities, monitor workload, and guide them in delivering high-quality, responsive, and efficient service.
Answer questions, resolve issues and problems, conduct training, prepare and coordinate work schedules, and mentor Schedulers.
Participate in interviewing applicants and provide input into Associate evaluations and corrective actions.
Schedule patient care procedures accurately according to procedure type, exam, area or physician referral, lab location, and time, balancing patient or customer requests with provider availability.
Reschedule exams at the request of patients or departments.
Interview patients or physician office staff to obtain medical history and demographic information, and document the information.
Coordinate hospital-based patient care procedures through telephone communications and direct patient contact as an initial patient liaison.
Review and maintain patient care information and enter patient data into the computer to create account-collection records.
Maintain an accurate patient care follow-up appointment database and distribute appointment reminders in a timely manner.
Complete patients’ medical and/or insurance files from the initial interview and distribute files according to departmental policies and procedures.
Thoroughly document patient care activity in progress notes, relay information to appropriate staff, and follow up with patients or customers in a timely manner.
Monitor the work of Schedulers, act as a resource to them, delegate work, and provide general supervisory support in the absence of PAS leadership.
Perform other job functions as assigned or requested.