Manager of Facilities Systems | Le Bonheur Children's Hospital

Methodist Le Bonheur Healthcare•Memphis, TN

About The Position

The Manager, Facilities is responsible for the day-to-day operations of assigned facilities, ensuring operations, maintenance, and vendor management meet cost-effective, safe, and efficient standards. The role works with department heads and service subcontractors, manages facility operations under approved guidelines and budgets, and ensures regulatory documentation is current. The manager models behavior consistent with the organization's mission, vision, and values. The position oversees facility operations and maintenance, Life Safety and Utilities regulatory compliance, staff and subcontractor performance, expenditures, and service quality. It provides technical and management direction for facility management services and works with organizational resources to reduce costs and improve satisfaction. The manager directly supervises Supervisors and Technical Staff and travels approximately 5%, with some overnight travel required.

Requirements

Bachelor's degree in Business Administration or Management.
5–7 years of healthcare facilities management experience.
Extensive knowledge of hospital mechanical, electrical, and plumbing systems.
Knowledge of basic financial reports and ability to perform financial analysis.
Proficiency using Microsoft Office applications.
Knowledge of construction codes, health and safety regulations, financial and management practices, purchasing, personnel supervision and motivation, and applicable state and local regulations for building and equipment maintenance.
Effective communication and interpersonal skills to maintain relationships with department staff and the public.
Ability to effectively lead Supervisors and Technical Staff.
Ability to meet the physical demands of heavy work, including exerting up to 100 pounds occasionally and/or up to 50 pounds frequently.
Ability to perform the described physical activities, including climbing, pushing, standing, walking, reaching, grasping, kneeling, stooping, and repetitive motion; good balance and coordination are required.
Close visual acuity for data preparation and analysis, transcription, computer use, and extensive reading; visual acuity may also be required for assessing work accuracy or observing facilities and structures.

Nice To Haves

Bachelor's degree in Engineering.
Project management experience.
Certified Healthcare Facility Manager certification from the American Hospital Association.
Certified Facility Manager certification from the International Facility Management Association.
Facility Management Professional certification from the International Facility Management Association.
Sustainability Facility Professional certification from the International Facility Management Association.

Responsibilities

Ensure facilities are operated and maintained safely and cost-effectively in accordance with approved budgets and hospital administration requirements.
Manage regulatory compliance for Life Safety and Utilities, ensuring required testing is completed on time and documented properly.
Maintain proactive relationships with customers and understand their business needs.
Review and approve expenditures for tools, equipment, supplies, materials, and additional contract requirements; may assist with facility budget preparation.
Communicate operating philosophy, objectives, and expectations to staff to build the team.
Manage, direct, and schedule day-to-day and long-range activities for assigned properties, ensuring staff follow processes and procedures.
Manage and supervise facility personnel, including hiring, promotions, recognition, discipline, and performance management.
Plan, direct, and monitor performance objectives for Operations and Maintenance Associates.
May establish performance metrics and track, analyze, and report on quality, safety, cost, regulatory compliance, and customer satisfaction; may take corrective action as needed.
Resolve problems and conflicts and maintain open communication with leadership, including providing regular written and oral reports.
Manage subcontractor specifications, issues, performance, and administration.
Provide technical expertise and guidance to staff and manage the resolution of complex problems.
Provide technical and management direction for Facility Management services and use organizational resources to reduce costs and increase satisfaction.
Comply with company policies, procedures, and standards.