Funeral Home Transfer Care Specialist

Foundation Partners Group•Placerville, CA

About The Position

The Transfer Care Specialist is often the first point of contact for families while transporting the deceased from nursing homes, hospitals, residences, or coroner's offices to the funeral home. As a representative of the funeral home, the specialist is expected to remain composed and show compassion and kindness in challenging situations. The role may include filling in for funeral attendants and full-time staff shifts, driving a hearse as needed, and performing other duties such as washing vehicles.

Requirements

  • Must be at least 21 years old.
  • Valid state-issued driver's license and a clean driving record.
  • Ability to safely lift 100 pounds.
  • Knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.
  • Composure and compassion.
  • Ability to follow detailed instructions and receive and apply constructive feedback with a positive attitude.
  • Ability to establish and maintain effective internal and external work processes.

Responsibilities

  • Respectfully answer families' questions and direct them to appropriate resources when arriving or departing for a transfer.
  • Safely transport the deceased over local roads and highways in varying traffic, times of day or night, and weather conditions; use GPS or direction apps as needed.
  • Work irregular on-call hours, including nights and weekends, and fill in for funeral attendants and full-time staff shifts to drive a hearse as needed.
  • Complete paperwork correctly and promptly in accordance with relevant laws and regulations.
  • Receive instructions for multiple tasks, determine their ideal order, and complete them promptly.
  • Maintain a neat and presentable appearance.
  • Perform other projects and duties as needed, such as washing vehicles.
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