Transcend Business Cutover & Hypercare Manager

Johnson & Johnson•Titusville, NJ

12d•Hybrid

About The Position

Transcend is a global business transformation program that will modernize foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains. This program will simplify the Innovative Medicine ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Innovative Medicine business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade. We are searching for the best talent for a Business Cutover and Hypercare Manager! This hybrid position will be located in Titusville, New Jersey with alternate locations to be considered in Bogota, Colombia and Markham, Ontario, Canada.

Requirements

Minimum of a Bachelor’s degree.
Minimum of 6 years of relevant experience.
Minimum of 1-3 years of leading Cutover & Hypercare on large complex business transformation programs.
Strong customer focus (internal & external).
Experience with Agile Methodology.
Experience effectively leading projects, timelines, resources, and change management.
Solid sense of urgency and ability to handle changing priorities in a fast-paced environment.
Strong problem-solving skills with ability to accurately analyze situations and reach productive decisions based on informed judgment.
Demonstrated ability to work closely with cross-functional teams.

Nice To Haves

Minimum of 3-5 years of progressive experience in leadership roles within Operations, Supply Chain, or large transformation programs
People management and development experience
Knowledge of Supply Chain Operations

Responsibilities

Develops detailed Ramp Down, Cutover, and Ramp Up (Hypercare) checklist and project plan incorporating operational and business-related tasks and resources aligned with technical milestones.
Responsible for detailed project management, successful planning and execution, and resolving discrepancies or process issues related to cutover and hypercare.
Conduct business readiness assessments/ tabletop exercises to ensure all systems and processes are prepared for Cutover.
Develops command center logistics, communication and escalation plan, and command center documentation (policies, procedures, downtime processes).
Coordinates business requirements, resources, and support structure for Go-Live/ Hypercare including staffing and overall logistics.
Provides Cutover and Hypercare status reporting to project leadership and key stakeholders.
Ensures entry into and exit out of Cutover Stage Gates/ Go Live are met including the final Go/No-Go meetings.
Acts as the point of escalation for all business cutover and hypercare issues, proactively bringing about appropriate interventions when deliverables may be jeopardized.
Contributes to development of back out / contingency plans for Ramp Up / Go Live Period.

Benefits

Employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year