Hypercare Support Specialist
About The Position
We are looking for a well-rounded Tech with Networking Experience and strong technical support, supporting users primarily through remote/telephony for Healthcare devices and support. Primarily - telephony-based troubleshooting and support for the trio and digital denture projects. Will also be responsible for the hardware aspect and be trained in the depot/hands-on portion for these devices as well. Our customer is looking to supplement current staff by adding a dedicated Technician to support the roll out specialized medical devices for companies new technology initiatives. Following standard Operating Procedures to assist in post-install support and configure windows. These Technicians will then be responsible to assist with issues working with vendors. This individual will need to be familiar with networking, network cabling and remote tools including TeamViewer and Bomgar. These candidates will need to be onsite at their East Syracuse office Monday-Friday from 8-5pm.
Requirements
- Experience in the Help Desk/Call Center + Familiarity with Hardware
- Help Desk support in a Windows Environment
- Know where Control panel options are
- Basic Networking Understanding -- Understanding IP addresses
- Can route into cisco Meraki and find IP addresses
- Familiarity with networking, network cabling and remote tools including TeamViewer and Bomgar.
Nice To Haves
- Ability to take initiative and multi-task
- Hard work, good communication and reliability
- Soft skills and customer service
Responsibilities
- Telephony-based troubleshooting and support for the trio and digital denture projects.
- Responsible for the hardware aspect and be trained in the depot/hands-on portion for these devices.
- Assist in post-install support and configure windows following standard operating procedures.
- Assist with issues working with vendors.
- Support, Hardware, Imaging, Inventory, Troubleshooting, windows, Configuration, Cable installation, Cable.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
