Inside Sales Hypercare Representative

Aptive Environmental • Provo, UT

2d • Onsite

About The Position

We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time Inside Sales Hypercare Representative position located in Provo, Utah. The individual we are looking for is someone who enjoys working in a team environment and excels working at an individual level.

Requirements

• High School Diploma or equivalent
• Minimum 2+ years of experience in sales, customer retention, customer service, or a related customer-facing role
• Experience handling inbound and outbound customer interactions preferred
• Knowledge of sales, customer retention, and service operations
• Strong objection-handling, negotiation, and customer service skills
• Ability to multitask across systems while maintaining accurate documentation
• Ability to work independently and make sound decisions within established guidelines
• Ability to identify customer concerns and develop effective solutions
• Strong verbal communication and active listening skills
• Ability to build rapport and influence customer decisions
• Ability to professionally resolve conflicts and de-escalate challenging situations

Responsibilities

• Provide real-time phone support to Service Professionals during initial service appointments to resolve customer concerns and retain customers
• Adjust agreements when appropriate within established guidelines to support service completion
• Maximize service completion rates through customer support and issue resolution
• Conduct outbound calls to customers with upcoming service appointments to confirm appointment details
• Reinforce agreement terms and answer customer questions to improve service readiness
• Improve service completion rates through proactive customer outreach
• Contact customers whose service appointments were not completed to reschedule services
• Overcome objections and present retention offers to recover subscription revenue
• Recover revenue that would otherwise be lost through rescheduling and retention efforts
• Accurately document customer interactions and update account records within company systems
• Communicate service-related issues and coordinate with Sales, Operations, and Customer Support teams
• Perform other related duties as assigned

Benefits

• $15/hr
• Group Health, Dental, and Vision plans
• Pet insurance, Life insurance, and EAP benefits
• 401K with employer match up to 4%
• Paid holidays and paid time off
• Opportunity for advancement
• Upbeat and exciting company culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED