Inside Sales Representative

Triangle Fastener Corporation • Pittsburgh, PA

13d • Onsite

About The Position

Triangle Fastener Corporation is seeking a detail-oriented and service-driven Inside Sales Representative to join their team in their Richmond, VA branch. This role serves as the first point of contact for walk-in, phone, and email-based customer inquiries, playing a vital role in ensuring a smooth and successful sales experience. The position supports both individual customers and the Outside Sales team by managing quotes, orders, and day-to-day customer service.

Requirements

• 1+ year in customer service or related position
• Proficient in Microsoft Office Suite
• Strong multitasking and time management skills
• Excellent communication skills, written and verbal
• A collaborative mindset with strong problem-solving abilities
• Ability to learn and operate company software, including CSD
• Customer-centric mindset with a commitment to delivering on promises
• High School Diploma or GED

Nice To Haves

• 3+ years in inside sales or similar position
• Associate’s degree in business, sales, or related field

Responsibilities

• Providing timely and accurate customer quotes via phone, email, and in-person inquiries
• Handling walk-in sales and guiding customers through product selections
• Entering and processing orders with precision and speed
• Collaborating with warehouse and inventory teams to ensure stock levels meet demand
• Coordinating delivery schedules and providing updates to customers
• Supporting the Outside Sales team by managing backend processes and customer follow-ups
• Maintaining a clean and professional showroom and promoting featured products
• Addressing and resolving customer issues proactively and professionally
• Preparing and sending product samples, catalogs, and credit applications
• Reviewing open sales reports and ensuring data integrity
• Pulling counter orders as needed to ensure timely customer service
• Working closely with the Branch Operations Manager and sales staff daily

Benefits

• Medical, Dental, and Vision Insurance
• Safe Harbor 401(k) with automatic employer contributions
• Company-paid short-term disability and life insurance
• Paid holidays starting Day 1
• Professional development through training and industry events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED