Transcend PMO Senior Operations Manager

Johnson & Johnson • Titusville, NJ

2d • Hybrid

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine .

Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains. This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade. We are seeking a strong PMO Senior Operations Manager to support delivery excellence for Transcend, a global transformation program focused on standardizing ways of working and consolidating seven ERP systems into one S/4 HANA platform supporting the Innovative Medicine business.

Requirements

• Minimum bachelor’s in business administration, Engineering or related field required.
• Minimum of 8 years of proven experience.
• 7+ years of experience in program or project management, including PMO experience within large, sophisticated, global transformation programs, ideally including ERP implementations.
• Consistent track record of successfully leading PMO operations teams, handling cross-functional and geographically dispersed resources.
• Strong expertise in delivery governance, RAID management, schedule and scope control, status reporting, and risk management.
• Demonstrated ability to drive data-driven decision-making and continuous improvement within PMO functions.
• Experience providing day-to-day leadership, coaching, and support to teams in a matrixed environment.
• Strong collaborator management and communication skills, with the ability to build effective working relationships across project teams and business functions.
• Strong business insight and understanding of compliance, quality standards, and change management principles.
• Proficiency with project management tools and software, and familiarity with Agile and Waterfall methodologies.
• Ability to work effectively in a fast-paced, dynamic environment, handling multiple priorities and sophisticated dependencies.
• Strong problem-solving skills, critical thinking, and a proactive approach to risk identification and mitigation.

Nice To Haves

• Advanced degree or MBA preferred

Responsibilities

• Lead PMO operations across program phases by enabling effective governance, clear communication, and high-quality inputs for decision forums
• Drive integrated planning across multiple sophisticated releases, handling RAID and change control processes to enable proactive issue resolution and focused execution
• Supervise schedule management by ensuring accurate, data-driven tracking against the integrated program plan
• Handle scope governance by ensuring all changes are evaluated, documented, and aligned with program objectives and stakeholder expectations
• Deliver consistent and transparent status reporting across governance levels, providing clear, actionable insights to support decision-making
• Champion predictive delivery practices to identify risks and opportunities early, enabling timely intervention and course correction
• Ensure PMO operations align with compliance and quality standards, embedding a strong risk management culture focused on identification, mitigation, and follow-through
• Supervise deliverables tracking and governance across releases to maintain program integrity, visibility, and delivery confidence
• Lead and develop a diverse PMO operations team, including Deployment Leads and offshore resources, to deliver consistent, high-quality results.
• Coach and mentor team members to build capability, develop accountability, and promote a collaborative, high-performing environment
• Partner with Global Program Managers and PMO leadership to align priorities, integrate delivery plans, and strengthen communication across teams
• Build strong relationships across geographically dispersed teams to enable collaboration, knowledge sharing, and continuous improvement
• Serve as an escalation point for PMO-related issues, coordinating resolution with leadership and cross-functional collaborators
• Align deployment activities with overall program objectives by partnering with Deployment Leads to enable seamless execution and risk mitigation.
• Provide clear and timely updates on PMO performance, resource needs, risks, and improvement opportunities to support informed decision-making.
• Drive a culture of continuous improvement by using data and insights to enhance processes, tools, and team capabilities.
• Ensure effective PMO operations through accurate planning, focused tracking, reliable governance, and proactive risk management.

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior