Transcend PMO Senior Operations Manager

Johnson & Johnson Innovative Medicine•Toronto, ON

1d•CA$139,750 - CA$189,750•Onsite

About The Position

The Transcend program is a global business transformation initiative aimed at modernizing foundational transactional processes and consolidating seven ERP systems into a single S/4 HANA platform for the Innovative Medicine business. This role will support delivery excellence for Transcend by managing day-to-day PMO operations across multiple sophisticated Commercial and Manufacturing Deploy programs. The focus is on planning, governance coordination, risk management, reporting, and decision-support processes to ensure successful execution. The role requires close collaboration with PMO leadership, Global Program Managers, and cross-functional business and technology teams to maintain alignment, transparency, and operational rigor, while advancing critical issues and supporting timely decision-making.

Requirements

Minimum bachelor’s in business administration, Engineering or related field required.
Minimum of 8 years of proven experience.
7+ years of experience in program or project management, including PMO experience within large, sophisticated, global transformation programs, ideally including ERP implementations.
Consistent track record of successfully leading PMO operations teams, handling cross-functional and geographically dispersed resources.
Strong expertise in delivery governance, RAID management, schedule and scope control, status reporting, and risk management.
Demonstrated ability to drive data-driven decision-making and continuous improvement within PMO functions.
Experience providing day-to-day leadership, coaching, and support to teams in a matrixed environment.
Strong collaborator management and communication skills, with the ability to build effective working relationships across project teams and business functions.
Strong business insight and understanding of compliance, quality standards, and change management principles.
Proficiency with project management tools and software, and familiarity with Agile and Waterfall methodologies.
Ability to work effectively in a fast-paced, dynamic environment, handling multiple priorities and sophisticated dependencies.
Strong problem-solving skills, critical thinking, and a proactive approach to risk identification and mitigation.

Nice To Haves

Advanced degree or MBA preferred.
Required Skills: Agile Decision Making, Analytics Insights, Developing Others, Inclusive Leadership, Leadership, Organizational Project Management, Performance Measurement, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Regulatory Compliance, Risk Management, Statement of Work (SOW), Team Management

Responsibilities

Lead PMO operations across program phases by enabling effective governance, clear communication, and high-quality inputs for decision forums.
Drive integrated planning across multiple sophisticated releases, handling RAID and change control processes to enable proactive issue resolution and focused execution.
Supervise schedule management by ensuring accurate, data-driven tracking against the integrated program plan.
Handle scope governance by ensuring all changes are evaluated, documented, and aligned with program objectives and stakeholder expectations.
Deliver consistent and transparent status reporting across governance levels, providing clear, actionable insights to support decision-making.
Champion predictive delivery practices to identify risks and opportunities early, enabling timely intervention and course correction.
Ensure PMO operations align with compliance and quality standards, embedding a strong risk management culture focused on identification, mitigation, and follow-through.
Supervise deliverables tracking and governance across releases to maintain program integrity, visibility, and delivery confidence.
Lead and develop a diverse PMO operations team, including Deployment Leads and offshore resources, to deliver consistent, high-quality results.
Coach and mentor team members to build capability, develop accountability, and promote a collaborative, high-performing environment.
Partner with Global Program Managers and PMO leadership to align priorities, integrate delivery plans, and strengthen communication across teams.
Build strong relationships across geographically dispersed teams to enable collaboration, knowledge sharing, and continuous improvement.
Serve as an escalation point for PMO-related issues, coordinating resolution with leadership and cross-functional collaborators.
Align deployment activities with overall program objectives by partnering with Deployment Leads to enable seamless execution and risk mitigation.
Provide clear and timely updates on PMO performance, resource needs, risks, and improvement opportunities to support informed decision-making.
Drive a culture of continuous improvement by using data and insights to enhance processes, tools, and team capabilities.
Ensure effective PMO operations through accurate planning, focused tracking, reliable governance, and proactive risk management.