Senior Manager, Operations PMO, NA

Vantage Data Centers•Denver, CO

1d•$160,000 - $175,000•Hybrid

About The Position

The Operational Excellence team establishes the systems, governance, and capabilities that enable Vantage to operate at scale across North America with reliability, consistency, and speed. We strengthen the scalability and performance of NA Operations: Solutions Engineering, Design Integration, Mission Critical Operations, and Customer Experience- by partnering with leaders and global functions to execute the Operations Plan of Record, standardize operating models, drive process excellence, enable data-informed decisions, and embed disciplined transformation and continuous improvement. Operational Excellence at Vantage is hands-on and outcome-driven. We combine portfolio governance, systems thinking, operational rigor, and human-centered enablement to reduce friction, increase predictability, and accelerate performance. Our team members lead high-impact initiatives, shape cross-functional execution, and directly influence how Vantage delivers on its growth, operational reliability, and customer commitments. This role will be based in Denver, CO. Following our flexible work policy (3 days in-office, 2 days flexible). The Senior Manager, Operations PMO, NA leads the execution, governance, and delivery maturity of complex, cross-functional programs across North America Operations, supporting Mission Critical Operations, Design Integration, Solutions Engineering, and Customer Experience. This role is accountable for leading a team of one or more junior team members while also directly managing high-impact programs and portfolio activities. The Senior Manager provides direction, coaching, and oversight to ensure initiatives are structured, visible, and progressing with rigor, while equipping team members to grow their program management capability and deliver consistent outcomes. This role operates at both a strategic and tactical level, aligning program execution with departmental priorities and broader Operations objectives. The Senior Manager partners with senior operational and technical leaders to shape execution strategy, resolve complex cross-functional challenges, improve governance practices, and drive results that support the overall organizational vision. Operating with significant autonomy, the Senior Manager supports policy implementation and contributes directly to short- and mid-term operational strategy execution within their portfolio.

Requirements

Bachelor’s degree in Operations, Engineering, Business, Information Systems, or related technical discipline and/or equivalent experience required
8–14+ years of experience leading large-scale, cross-functional technical or functional programs
Demonstrated experience managing enterprise-level initiatives with multiple intersecting workstreams
Experience influencing senior operational and technical stakeholders
Experience resolving systemic integration challenges and cross-program dependencies
Experience leading, mentoring, or managing junior team members, project managers, or program managers
Advanced systems thinking with ability to evaluate interdependencies across concurrent programs
Strong sequencing and execution architecture capability
Ability to identify and mitigate systemic risk across multi-domain initiatives
Executive-level communication and influence without direct authority
Ability to resolve cross-functional conflicts affecting sequencing and delivery
Ability to provide clear direction, prioritize work, and hold team members accountable for delivery outcomes
Strong people leadership capability with the ability to coach, develop, and manage junior team members
Operates effectively in ambiguous environments and defines structure for complex initiatives

Nice To Haves

Advanced degree (MBA, MS in Engineering, or similar) or equivalent experience preferred
Working knowledge of data center infrastructure models and operational reliability frameworks preferred
Experience supporting automation-enabled or AI-driven operational environments preferred

Responsibilities

Lead enterprise-level, multi-workstream programs that span multiple operational functions and intersecting systems
Define execution architecture including sequencing strategy, cross-program dependency alignment, and integration gating models
Align prioritization and sequencing across concurrent initiatives to reduce systemic risk and execution conflicts
Establish structured program governance frameworks for high-impact initiatives within their portfolio
Drive alignment across functional leaders on scope boundaries, sequencing tradeoffs, and resource implications
Evaluate and prioritize complex interdependencies across concurrent programs to optimize integration timing and reduce systemic risk
Anticipate scaling constraints, reliability exposure, and operational friction points that extend beyond a single initiative
Proactively surface cross-functional tradeoffs affecting sequencing, capacity, or operational readiness
Facilitate resolution of high-impact conflicts that require alignment among senior operational and technical leaders
Ensure enterprise-level readiness, validation, and mitigation strategies are defined for programs with broad operational impact
Serve as accountable program lead for initiatives with significant operational and executive visibility
Advise senior operational and technical leaders on sequencing strategy, feasibility constraints, and integration tradeoffs
Present executive-ready updates that quantify systemic risk, operational impact, and decision implications
Shape fact-based recommendations to influence prioritization and execution strategy
Assist with and support continuous improvement of PMO standards, frameworks, and execution best practices
Mentor and guide junior team members on program structure, sequencing discipline, and risk mitigation rigor
Assist with delivery maturity across NA Operations through consistent program architecture and governance improvements
Operate effectively in ambiguous and evolving environments, defining structure where none exists
Make significant domain-level decisions affecting program sequencing, risk posture, and delivery outcomes
Exercise independent judgment in resolving complex cross-functional challenges
Lead, coach, and develop one or more junior team members within the Operations PMO
Provide day-to-day direction, prioritization, and performance guidance to ensure team members are focused on the highest-value work
Mentor junior team members on program structure, governance, stakeholder management, risk mitigation, and executive communication
Support team member growth through feedback, development planning, and consistent application of PMO standards
Model hands-on leadership by balancing people management responsibilities with direct ownership of complex program and portfolio work
Foster a culture of accountability, trust, collaboration, and continuous improvement within the PMO team
Handle additional duties as assigned by management

Benefits

medical, dental, and vision coverage
life and AD&D
short and long-term disability coverage
paid time off
employee assistance
participation in a 401k program that includes company match
many other additional voluntary benefits
above market total compensation package
comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations
array of benefits, recognition, training and development