Transcend PMO Operations Manager
About The Position
Transcend is a global business transformation program that will modernize foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains. This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade. We are seeking a highly capable PMO Operations Manager to help drive delivery excellence for Transcend, a global transformation program focused on standardizing ways of working and consolidating seven ERP systems into one S/4 HANA platform supporting the Innovative Medicine business. This role will manage day-to-day PMO operations across a sophisticated, multi-release program environment, leading planning, governance coordination, risk management, reporting, and decision-support processes that enable successful execution at scale. You will work closely with Global Program Managers and cross-functional business and technology leaders to maintain alignment, transparency, and operational rigor, while helping shape practical recommendations and advancing critical issues where appropriate.
Requirements
- Minimum bachelor’s in business administration, Engineering or related field required
- 6+ years of experience in program or portfolio management within complex, global environments, including PMO leadership for large-scale transformation initiatives such as ERP implementations
- Lead PMO operations teams and coordinate cross-functional, geographically dispersed resources to deliver aligned program outcomes
- Apply strong expertise in delivery governance, including RAID management, schedule and scope control, status reporting, and risk management
- Use data-driven insights to guide decision-making and drive continuous improvement across PMO functions
- Lead, coach, and develop high-performing teams in a matrixed environment to strengthen execution and accountability
- Build strong collaborator relationships and communicate effectively with senior leaders and cross-functional teams to align priorities and drive results
- Demonstrate strong business insight, including understanding of compliance, quality standards, and change management principles in regulated environments
- Use project management tools and platforms to support execution, applying Agile and Waterfall methodologies as needed
- Operate effectively in fast-paced, dynamic environments by leading multiple priorities and complex dependencies
- Apply strong problem-solving and critical thinking skills with a proactive approach to identifying and mitigating risks
Nice To Haves
- Advanced degree or MBA preferred
Responsibilities
- Lead end-to-end PMO operations across program phases to enable effective governance, coordinated execution, and high-quality inputs for decision-making forums
- Drive integrated planning, RAID management, and change control processes to support proactive risk management and focused program delivery
- Supervise schedule management by ensuring accurate, reliable, and data-driven tracking against the integrated program plan
- Handle scope governance by evaluating, documenting, and aligning changes with program objectives and collaborator expectations
- Deliver consistent and transparent status reporting across governance levels, providing clear, actionable insights to support decisions
- Champion predictive delivery practices to identify risks and opportunities early and enable timely intervention and course correction
- Ensure PMO operations align with compliance and quality standards, embedding a strong risk management culture focused on identification, mitigation, and follow-through
- Lead deliverables tracking and governance processes to maintain program integrity, visibility, and delivery confidence
- Ensure clear documentation of decisions, action items, and follow-ups to drive accountability and execution
- Lead PMO operations resources, including Deployment Leads and offshore teams, to deliver consistent, high-quality outcomes across releases
- Provide day-to-day direction, coaching, and support to build a collaborative, accountable, and high-performing team environment
- Partner with Global Program Managers and PMO leadership to align priorities, strengthen communication, and enable integrated delivery
- Build strong relationships across geographically dispersed teams to support collaboration, knowledge sharing, and continuous improvement
- Serve as an escalation point for PMO issues by coordinating resolution with leadership and cross-functional collaborators
- Align deployment activities with program objectives by partnering with Deployment Leads to drive flawless execution and mitigate risks
- Provide clear and timely updates on PMO performance, resource needs, risks, and improvement opportunities to support informed decisions
- Drive continuous improvement by employing data and insights to enhance PMO processes, tools, and team capabilities
- Ensure effective PMO execution through accurate planning, focused tracking, reliable governance, and proactive risk management
Benefits
- Discretionary performance bonus
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What This Job Offers
Job Type
Full-time
Career Level
Manager
