Transactions Specialist III - Exception Processing

JPMorgan Chase & Co. • Indianapolis, IN

3d • Onsite

About The Position

As a Transactions Specialist III on the Exception Processing Team, you will process daily document transactions, with each function potentially involving multiple tasks. The work requires judgment and experience with limited direct supervision. You will receive clear instructions and are expected to maintain high levels of daily production and accuracy.

The role performs operations functions focused on processing data and documentation, including account confirmations, deposit exceptions and returns, research, document preparation and handling, transaction review and processing, and remittances. You will analyze issues and data, work with business partners to resolve outstanding cases, and adapt to changing priorities and deadlines.

The work schedule is Monday through Friday, 7:45 a.m. to 4:15 p.m. The role is full-time and onsite. Availability for overtime as needed, at the beginning or end of a shift, is required.

Requirements

• Strong control and quality management skills.
• Analytical skills, accuracy, and attention to detail.
• Ability to drive results through a hands-on approach.
• Ability to work with time-critical deliveries and respond to a changing environment.
• Ability to multitask with a positive, can-do attitude.
• Ability to contribute to a collaborative environment of mutual responsibility.
• Strong systems capability, including Microsoft Office applications, Excel, PowerPoint, and Word.
• Strong written and verbal communication skills, including the ability to deliver direct feedback.
• Excellent organizational and time-management skills.
• Ability to handle multiple priorities and meet deadlines.
• Self-starter with a strong work ethic and ability to work independently with limited supervision.
• Must be available to work overtime as needed, beginning or end of shift.

Nice To Haves

• Banking operations or financial services industry experience.

Responsibilities

• Perform operations functions centered on processing data and documentation.
• Provide account confirmations to third-party requestors, confirming the customer's bank relationship and verifying deposits or account balances.
• Handle deposit exceptions and returns, research, document preparation and handling, transaction review and processing, and remittances.
• Perform root cause analyses on new or recurring issues and control gaps.
• Communicate with business partners to facilitate resolution of outstanding cases and issues.
• Determine routine decisions and courses of action.
• Evaluate and analyze data from multiple sources in a fast-paced environment.
• Adapt to changing needs and deadlines and remain calm under pressure.
• Ensure compliance with required IPH levels.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Potential commission-based pay and/or discretionary incentive compensation for eligible roles, paid as cash and/or forfeitable equity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed