Transaction Management Ops Analyst
About The Position
At Bank of America, the Transaction Management Ops Analyst performs moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. The role supports reconciliation, settlement, trades and transfers, and provides operations support and quality service to internal partners and external clients in accordance with established guidelines and procedures. The work may involve operational processes with medium to high levels of monetary risk, and the analyst may assist with training less experienced team members. Within Cost Basis Operations, the analyst supports accurate reporting of covered securities and tax lots to the Internal Revenue Service and clients. The team handles branch inquiries and update requests submitted through the Service Request Portal/New Service Gateway and email, researches cost basis reflected in the Global Tax Lots system, and resolves transactional breaks that require manual updates. The role requires accurate and efficient tax lot record updates and work in accordance with industry and IRS rules and regulations. The role is based at 1400 American Blvd, Hopewell Building 4, Pennington, New Jersey. Bank of America describes an in-office culture, though internal employees currently working from home remain eligible to apply; a selected employee may be required to work onsite under the workplace excellence policy. The position is first shift and is listed as 40 hours per week. Overtime may be offered to support business needs, especially during tax season from January through April. Pay is $25.00–$36.92 per hour, with offers based on experience, education, and skill set. The role is benefits eligible and is compensated with base salary, not incentive pay.
Requirements
- Proficiency with Microsoft Office, Outlook, Word, and Excel.
- Strong understanding of rules and regulations, policies, and standards.
- Excellent Excel skills, including the ability to run VLOOKUPs, pivot tables, and macros.
- Excellent customer service, interpersonal, oral, and written communication skills.
- Proven ability to service and resolve client inquiries effectively.
- Strong analytical and problem-solving skills.
- Ability to work effectively and efficiently as an individual contributor in a team environment.
- Positive and professional attitude in a team-oriented, fast-paced work environment.
- At least 1–2 years of experience in a Financial Analyst role or similar.
- Ability to update tax lot records accurately and efficiently.
Nice To Haves
- College degree preferred.
Responsibilities
- Handle Service Request Portal and email requests for cost basis updates, including complex scenarios such as EXSOP, Versus Purchase, ACAT Transfers, and Corporate Actions.
- Research and resolve transactions through exceptions report processing.
- Maintain current tax lots for unrealized and realized gains and losses.
- Act as a liaison between internal units and departments and branch offices.
- Resolve escalations and issues related to Cost Basis and Tax Reporting.
- Lead or support project-based work, including SII remediations and tax season processes.
- Assist with cross-training, new-hire training, and mentoring.
- Adhere to industry and IRS rules and regulations.
- Support moderately complex transaction and fulfillment processing, including reconciliation, settlement, and trade and transfer support.
Benefits
- Benefits eligibility.
- Access to paid time off.
- Resources and support for employees.
- Base salary compensation; the role is not incentive eligible.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
