Transaction Management Ops Consultant

Bank of America•Charlotte, NC

12d•Onsite

About The Position

At Bank of America, the Strategic Initiatives team within Global Equity Operations drives transformational change across the Institutional Trade Processing organization. This role partners with Operations, Technology, Front Office, Risk, Compliance, Finance, and industry utilities to design and implement strategic solutions that improve operational efficiency, strengthen controls, reduce risk, and enhance the client experience. The position independently processes complex transactions supporting the movement of account assets and other fulfillment processing, while leading cross-functional initiatives across the institutional equity trade lifecycle. Areas include trade capture, allocations, affirmations, matching, settlement, inventory management, exception processing, and regulatory compliance. The role combines strategic thinking, project management, operational expertise, and stakeholder management to deliver operational transformation, support regulatory and market structure changes, drive automation, and help ensure the organization remains scalable and resilient.

Requirements

At least 2 years of direct client-facing communication experience.
At least 2 years of experience and extensive knowledge of trade processing, trade matching, affirmations, allocations, settlement, and market infrastructure.
Experience developing and delivering VBA and automated solutions for trade lifecycle workflows.
Knowledge of industry vendors and platforms, including OMGEO CTM, NYFIX, Traiana, Fidessa, UiPath, Alteryx, and Tableau.
Experience leading a team and developing high-performing team members.
Strong understanding of the global markets equity trade lifecycle from execution through final settlement.
Experience managing strategic initiatives, transformation programs, or process improvement projects within Capital Markets Operations.
Strong project management, organizational, and execution skills, including the ability to manage multiple priorities simultaneously.
Excellent written and verbal communication skills and the ability to present effectively to senior leadership.
Strong analytical and problem-solving skills, with a focus on risk identification and process optimization.
Ability to build relationships and influence stakeholders across Operations, Technology, Front Office, Risk, Compliance, and Finance.
Self-motivated and able to operate independently in a fast-paced environment.
Experience preparing executive-level reporting, business cases, and strategic recommendations.
Proficiency with data analysis, process mapping, and operational performance reporting.

Nice To Haves

Knowledge of DTCC, DTC, NSCC, CTM, Omgeo, settlement platforms, and market infrastructure.
Familiarity with regulatory and industry initiatives affecting global equity markets, including settlement cycle changes and market structure reform.
Brings new thoughts and ideas to teams to drive innovation and unique solutions.
Works effectively among diverse viewpoints to determine the best path forward.
Experience connecting with diverse clients to understand future business needs and a commitment to continuous learning.
Commitment to challenging the status quo and promoting positive change.
Participates in and drives collaborative efforts to advance tools, technology, and ways of working for an evolving client base.
Promotes accountability, risk awareness, continuous improvement, and client focus.
Values diversity and inclusion to better reflect, connect with, and serve clients and employees around the world.
Demonstrates intellectual curiosity and a commitment to learning about evolving markets and technologies.
Acts as a role model for partnership, integrity, leadership, and operational excellence.

Responsibilities

Lead end-to-end resolution of complex client issues and inquiries, including research, escalation, and approvals for items with high monetary risk.
Drive execution of complex financial and non-financial client transactions.
Support process improvements, requirements, and initiatives across multiple stakeholders.
Perform quality assurance reviews, testing, and training to support performance accuracy and quality standards.
Support risk management and audit processes, including identifying issues, developing mitigation strategies, and preparing for examinations.
Review and update written procedures to ensure accuracy.
Support operational team projects and prepare executive-level reports and presentations for senior management.
Lead strategic initiatives supporting the Institutional Trade Processing organization across global equity markets.
Partner with Technology teams to define business requirements and deliver operational improvements, automation solutions, and system enhancements.
Identify opportunities to improve Straight Through Processing (STP), reduce manual intervention, and mitigate operational risk.
Manage large-scale projects related to regulatory change, market structure developments, settlement modernization, and industry initiatives.
Review operational workflows end to end to identify process gaps, control weaknesses, and efficiency opportunities.
Develop business cases, project plans, executive presentations, and progress reports for senior management.
Coordinate implementation across Operations, Technology, Risk, Compliance, Finance, and Front Office stakeholders.
Drive adoption of strategic solutions and oversee change management across impacted organizations.
Support initiatives involving institutional trade capture, allocations, affirmations, CTM, matching, settlements, inventory management, and exception processing.
Monitor key performance indicators and operational metrics to measure initiative success and identify opportunities for continued improvement.
Participate in industry working groups and engage with market utilities, custodians, vendors, and broker-dealers about emerging market developments.
Support audit, compliance, regulatory, and risk remediation through strategic process improvements and control enhancements.
Provide leadership during issue resolution, operational events, and implementation activities to help ensure successful delivery and minimize business disruption.