Transaction Management Ops Consultant

Bank of America•Jacksonville, FL

About The Position

At Bank of America, the role supports the company’s purpose of helping make financial lives better and its commitment to Responsible Growth, an inclusive workplace, and teammate wellness. The company maintains an in-office culture, with flexibility based on role-specific responsibilities and business needs. This position independently processes complex transactions involving the movement of account assets and other fulfillment processing. It owns issue resolution end to end, works across operations and product specialists, maintains clear and current procedures, supports projects and initiatives, and prepares executive-level reports and presentations. Within Trade Support, the role provides daily operational oversight for trading support to Private Bank and helps ensure timely, accurate delivery and settlement of equity and fixed income security transactions. It interacts regularly with traders, portfolio managers, technology teams, control partners, and auditors. The posting notes that employees working from home may apply, but selected candidates may be required to work onsite under the workplace excellence policy. The role is listed as first shift, 40 hours per week.

Requirements

At least 3 years of experience in investment operations supporting trade-related functions, or equivalent.
Excellent judgment and decision-making skills.
Collaborative approach and ability to partner with others to address exceptions.
Intellectual curiosity and desire to identify and implement innovation.
Strong verbal and written communication skills.
Extremely detail-oriented.
Ability to work under pressure and balance multiple assignments.
High personal standards of conduct and integrity.
Career-oriented teammate seeking to grow within the organization.
Solid understanding of fixed income and equity investments, including options.
Team player willing and able to learn other tasks and operations.
Skills listed: risk management, written communications, active listening, attention to detail, critical thinking, oral communications, problem solving, adaptability, collaboration, and prioritization.

Nice To Haves

Technical competence in Trade Support best practices.
Experience with Charles River, Bloomberg, OMGEO, CTM, Oasys, PACE, TradeWeb, or MarketAxess.

Responsibilities

Serve as a daily escalation point for exceptions involving trading, custodian banks, brokers, and fund accounting.
Oversee trade matching, affirmation, and delivery of security transactions to custodian banks and other interested parties.
Lead department initiatives and projects that enhance client service, improve straight-through processing, and reduce risk.
Work with technology and business partners to develop business cases, secure funding, and implement solutions in production on mutually agreed schedules.
Develop positive relationships with internal and external contacts.
Review and update department procedures and policies.
Ensure Trade Support service-level agreements are met.
Ensure compliance with audits and applicable laws, rules, and regulations.
Independently process complex transactions supporting account-asset movement and other fulfillment processing.
Own issue resolution end to end across operations and product specialists.
Support projects and initiatives and prepare executive-level reports and presentations.