Transaction Coordinator

Guild Mortgage•WFH-Kentucky, KY

21h

About The Position

The Transaction Coordinator supports mortgage originators under direct supervision by helping build complete loan files for submission. The role may perform Lead to Contract duties, Contract to Close duties, or both, and provides administrative and customer-service support throughout the loan process. The position uses limited independent judgment; complex issues are escalated for advice and resolution. It has no direct or indirect reports. Lead to Contract work may include coordinating appointments and calendars, managing lead and client databases, sending pre-qualification links, preparing web applications and updating credit reports and AUS findings for licensed teammates, running credit on assigned loans, following up with clients and referral sources, and coordinating compliant marketing materials and email campaigns. The coordinator may act as a customer and referral-source contact within the limitations of Guild policies and applicable requirements. Contract to Close work may include monitoring transaction dates, sending and collecting forms and disclosures, tracking active loans, preparing and submitting applications and supporting documentation to processing, ordering specified third-party reports and services, helping resolve file issues and processor conditions, and providing administrative assistance through production and underwriting. The coordinator also maintains customer and referral-source contact and provides status updates in accordance with company policies. The role is prohibited from performing certain activities, including submitting documents to underwriting; helping borrowers complete applications or explaining documents, loan programs, or qualification criteria; quoting rates or making loan-lock commitments; analyzing customer financial scenarios or selecting loan products; and ordering non-third-party verifications of employment, income, deposits, mortgage, or rent. The position is primarily sedentary in an office environment and requires frequent computer and mouse use, along with the ability to interpret information presented visually and through audio.

Requirements

High school diploma or equivalent preferred.
At least one year of total experience in mortgage lending or a related field.
Active MLO licensing is not required.
Ability to manage multiple priorities; strong attention to detail and organizational skills.
Strong sense of urgency and responsiveness.
Commitment to excellent customer service, patience, and professionalism with internal and external customers.
Proficiency with data entry, PDF software, Microsoft Word, Excel, Microsoft Office Suite, Wiki, collaborative cloud-based programs, and third-party software applications.
Strong verbal and written communication skills.
Basic math skills.
Ethical conduct and commitment to company values.
Ability to work in a fast-paced, metrics-driven environment.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Assist originators with appointment setting for prospective and new applicants, including prompt lead callbacks and appointment tracking.
Manage client and lead databases and maintain originator calendars.
Send online pre-qualification links and prepare web applications and related administrative materials for licensed teammates.
Update credit reports and AUS findings for licensed teammates and run credit on loans assigned to an originator.
Prepare and send thank-you cards to referral sources and new clients.
Maintain appropriate contact with customers and referral sources, provide permitted updates, and respond to basic inquiries.
Request updates from pre-approved clients and referral sources and contact expired pre-approved clients to gather documentation for licensed teammates.
Coordinate, create, obtain compliance approval for, track, and distribute marketing materials; manage approved realtor email marketing.
Monitor important loan transaction dates and respond as needed.
Send loan forms, disclosures, agreements, and supporting documents for completion and signature, and manage document collection.
Track active loans and enter information in the originator's database.
Collect and prepare loan applications and supporting documentation for submission to processing.
Order 4506T, SSA, credit supplements, AccountCheck, and The Work Number as needed.
Help resolve file issues, escalate processor conditions, and assist the processor with clearing loan conditions.
Provide administrative assistance through production and underwriting.
Maintain referral-source relationships through timely responses and customer service.
Keep current with company-approved programs and software and help implement new systems for the team and clients.
Provide clerical and administrative support as needed.