Transaction Coordinator

Guild Mortgage•WFH-Kentucky, CA

About The Position

The Transaction Coordinator works under direct supervision to assist mortgage loan originators in building complete loan files for submission. Depending on the assignment, the role may perform Lead to Contract and/or Contract to Close duties. The position provides administrative and customer-service support throughout the loan process, maintains databases and transaction records, coordinates documentation and appointments, and communicates with customers and referral sources within Guild’s policies and legal limitations. The role uses a low level of independent judgment and discretion, carrying out standard responsibilities with minor variation and escalating complex issues for advice and resolution. It has no direct or indirect reports and requires no travel. The position is primarily sedentary in an office environment, with frequent computer keyboard and mouse use and regular visual and audio interpretation of information. The role does not require an active MLO license. It is prohibited from submitting documents to underwriting; assisting borrowers in completing applications or explaining documents, loan programs, or qualification criteria; quoting rates or making rate-lock commitments; analyzing customer financial scenarios to select loan products; and ordering written, non-third-party employment, income, deposit, mortgage, or rental verifications.

Requirements

High school diploma or equivalent preferred.
At least one year of total experience in mortgage lending or a related field.
Ability to manage multiple priorities; strong attention to detail and organization.
Strong sense of urgency and responsiveness.
Commitment to delivering excellent customer service.
Patience and professionalism when interacting with internal and external customers.
Proficiency in data entry, PDF software, Microsoft Word, and Excel.
Strong verbal and written communication skills.
Basic math skills.
Ethical conduct and commitment to company values.
Ability to work in a fast-paced, metrics-driven environment.
Proficiency with Microsoft Office Suite, Wiki, collaborative cloud-based programs, and third-party software applications.
Frequent use of a computer keyboard and mouse and ability to interpret visual and audio information in an office environment.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Assist originators with appointment setting for prospective and new applicants.
Return new lead calls within 20 minutes and maintain a 35% conversion rate from lead to appointment.
Manage client databases and send new clients online pre-qualification links on behalf of originators.
Pull and prepare web applications and perform administrative tasks, including updating credit reports and AUS findings, for licensed teammates.
Set and confirm originator appointments and manage calendars.
Prepare and send thank-you cards to referral sources and new clients.
Serve as a customer and referral-source contact and provide process updates within Guild’s SAFE Act and consumer privacy policies.
Run credit on loans assigned to an originator.
Request weekly status updates from pre-approved clients and referral sources.
Contact expired, pre-approved clients to gather documentation for licensed teammates to update pre-approval documentation or letters.
Coordinate, create, obtain compliance approval for, track, and distribute advertising materials as needed.
Manage monthly compliance-approved email marketing to realtors.
Monitor key transaction dates and respond accordingly.
Send loan forms, disclosures, agreements, and supporting documents to customers for completion and signature; manage collection of completed documents.
Manage assigned originator databases, track active loans, and enter data as needed.
Maintain customer contact to support application follow-up and answer basic inquiries within Guild’s SAFE Act policy.
Provide administrative support collecting and preparing loan applications and supporting documentation for processing.
Order 4506T, SSA, credit supplements, AccountCheck, and Work Number reports as needed.
Prepare and submit loan applications to processing, help resolve file issues, escalate processor conditions as required, and assist processors in clearing loan conditions.
Provide administrative assistance during production and underwriting processes, subject to role restrictions.
Provide referral sources with active-loan status updates in accordance with Guild’s privacy and information-safeguarding policies.
Collect supporting customer documentation for pre-approval within the limitations of Guild’s SAFE Act policy.
Maintain referral-source relationships through prompt responses and excellent customer service.
Keep current with company-approved programs and software systems and implement new systems for the team and clients.
Answer customer inquiries about active loans and/or loan application status.
Provide clerical and administrative support as needed.