Training & Support Specialist (Revenue Cycle)
About The Position
NYU Langone Health is seeking a Training & Support Specialist to support training, curriculum development, project organization and implementation, and quality assurance across the Revenue Cycle enterprise at all locations. The role coordinates training strategies, policies and procedures, course content, scheduling, education, and certification. It also supports revenue cycle compliance auditing and improvement initiatives through process documentation, technical analysis, training program design, testing, and implementation. The specialist plans and develops quality assurance policies, programs, and initiatives based on quality standards, tools, and methods to help ensure the department meets established standards and government regulations. The role provides onboarding and continuing education, develops training materials and courses, evaluates operational performance, identifies training needs, maintains training documentation, and coaches staff and leaders. It also monitors quality indicators, conducts competency assessments and account reviews, and reports monitoring results and training needs to Revenue Cycle leaders.
Requirements
- Bachelor's degree in Healthcare or a related field, or equivalent work experience in hospital patient accounts.
- Four years of experience in hospital insurance billing, account follow-up, auditing, training, or project management.
- Excellent knowledge of Revenue Cycle processes and systems.
- Understanding of quality assurance, process improvement, revenue cycle operations, and technology support.
- Knowledge of end-user systems and applications relevant to Revenue Cycle management to educate and train staff on systems and operational processes.
- Superior written and verbal communication skills, including the ability to present ideas clearly and compellingly to executive- and staff-level audiences.
- Ability to communicate effectively with all levels of the organization.
- Previous experience using Epic.
Nice To Haves
- Project Management Certification (PMP or CAPM).
- HFMA CRCR.
- Leadership and/or auditing experience.
- Experience with Visio and PowerPoint.
Responsibilities
- Provide application-navigation training and education during onboarding for employees who are new to the department, new to a role, or new to the organization.
- Assist with developing and facilitating new-hire onboarding and continuing education for existing employees.
- Develop, implement, and coordinate staff training.
- Develop training materials, schedule classes, and coordinate training with employees and other areas.
- Assist with individual professional development plans for management-level employees and coach leaders on development and education for themselves and their teams.
- Assess patient billing operations, educate and train staff, promote regulatory compliance, and serve as a resource for revenue cycle compliance, process improvement, and quality assurance.
- Evaluate operational performance to improve existing methods and identify potential training needs.
- Facilitate training programs that meet business needs across the Revenue Cycle enterprise.
- Maintain training documentation, manuals, and job aids to support successful performance outcomes.
- Monitor and assist with process and problem resolution, integrating training needs with quality monitoring.
- Coach and mentor existing and newly hired team members as needed.
- Develop and deliver training and education related to performance improvement initiatives.
- Participate in system upgrades and application enhancement planning, using subject-matter expertise to develop or revise training curricula.
- Report quality-monitoring results and identified or recommended training needs and deficiencies to Revenue Cycle leaders.
- Review quality indicators to monitor trends and identify training deficiencies.
- Conduct competency testing and use assessment tools to identify skill-refreshment areas and prioritize educational needs.
- Perform high-level account review and analysis to support department and accounts receivable management.
- Work with employees and supervisors to monitor work quality, ensure policy compliance, and identify training needs.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits and wellness package.
- Financial security benefits.
- Generous time-off program.
- Employee resource groups for peer support.
- Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
