Revenue Cycle Specialist

Aria Care Partners•Overland Park, KS

9h•Hybrid

About The Position

Aria Care Partners is hiring a Revenue Cycle Specialist to facilitate timely collection of invoices. The role builds relationships with business office managers at assigned facilities and works with responsible parties to obtain payment. The position is based at the company’s Overland Park, Kansas headquarters for the first six months, then transitions to hybrid work. Candidates living more than 50 miles from Overland Park may be considered for a fully remote arrangement. The schedule is standard business hours, Monday through Friday. Aria Care Partners provides onsite dental, vision, hearing, and podiatry care to residents of long-term care and skilled nursing facilities. Its mission is to enrich the quality of life for every resident with passion and compassion, and its stated values include caring for customers and employees, continuous improvement, excellence, teamwork, and collaboration.

Requirements

Associate’s degree preferred, or equivalent work experience.
At least 2 years of experience in accounts receivable, collections, customer service, or account management.
Proficiency with Microsoft Office products, including Excel, Word, and Outlook.
Experience working in Salesforce or other CRM systems.
Problem-solving skills, including identifying and resolving problems in a timely manner.
Customer-service skills, including handling difficult situations, responding promptly to customer needs, soliciting feedback, assisting with service requests, and meeting commitments.
Planning and organizing skills, including prioritizing and planning work and using time efficiently.
Accuracy and attention to detail, including monitoring work quality and applying feedback to improve performance.
Adaptability to workplace changes, competing demands, delays, and unexpected events.
Dependability, including punctuality, following instructions and management direction, and soliciting feedback.
Ability to work in a team environment.

Nice To Haves

Associate’s degree.

Responsibilities

Communicate with assigned facilities and build positive relationships to facilitate timely invoice payment.
Contact responsible parties to obtain payment for outstanding invoices.
Contact case workers as necessary to expedite Medicaid adjustments.
Work in the phone queue to answer questions about Senior Dental Care billing.
Clearly document all interactions in Salesforce.
Recommend write-offs for uncollectable accounts.
Partner with internal stakeholders to meet company objectives.
Provide periodic updates to the supervisor on assigned accounts.
Perform other duties as assigned.