Training Support Specialist - Admin

ATP Flight School • Jacksonville, FL

1d • $18 - $21 • Onsite

About The Position

ATP’s flight training enrollment is growing, and is seeking a Training Support Specialist for its Training Support Department. The primary responsibility will be to facilitate a great training experience for each student. This will be done by facilitating each student’s access to all the resources and logistical capabilities of ATP to complete training on-time and on-budget. The Training Support Specialist local students through the Airline Career Pilot Program and provides an element of “customer service” support along the way.

Requirements

• Customer service-oriented work experience required
• Excellent organizational and time management skills required
• Outstanding verbal and written communication skills required

Nice To Haves

• Aviation experience, specifically an understanding of FAA Certification, preferred
• Private Pilot Certificate or Aircraft Dispatcher Certificate preferred
• Some college coursework preferred

Responsibilities

• Works in groups and one on one with students, proactively initiating contact while responding to student needs
• Verifies student schedules are effectively and efficiently built, resulting in a high degree of student success
• Coaches students with scheduling or performance issues and intervenes on behalf of students as needed
• Completes pre-arrival phone calls and checklist to ensure students arrive prepared, conducts day 1 student check ins, and conducts weekly orientation meetings and instructor meetings
• Administer FAA Knowledge Tests via CATS (Computer Assisted Testing Service)
• Schedules and confirms Knowledge Tests, Evaluations, Solo Flights and checkride milestones are on-track
• Contacts Designated Pilot Examiners (DPE's) for checkride availability, schedules student checkrides, verifies feedback, and facilitates the overall checkride experience for students, instructors, and DPE's.
• Makes contingency plans for weather, maintenance, aircraft and instructor limitations
• Has intimate knowledge of program outline
• Facilitates introductions to other ATP departments in Training, Financing, Housing, etc. as required
• Records and updates student tracking system to reflect student success
• Conducts ATP Housing bi-weekly inspections

Benefits

• Starting pay commensurate with experience
• Employer Paid Life Insurance
• Medical coverage (Starting day one!)
• Dental/Vision/Life Insurance (Starting day one!)
• Critical Illness and Accident Insurance
• Short-Term and Long-Term Disability Insurance
• 401(k) Enrollment (100% Vested with no employer contributions)
• 8 Paid Holidays
• 13 Paid Time Off Days per Year (PTO is earned on an accrual-basis)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed