Supervisor, Training

DP World•Mesa, AZ

About The Position

The Training Supervisor owns the end-to-end learning experience for team members at DP World's Mesa, Arizona location, verifying that employees can perform assigned tasks safely and independently. The role develops and implements role-based training plans, delivers onboarding and hands-on floor training, creates instructional materials aligned with current SOPs, and maintains Train-the-Trainer programs. It also assesses competency, identifies skill gaps, monitors training effectiveness, maintains compliance and training documentation, and reports progress and development needs to site leadership. The position partners with Operations, Safety, and HR as an individual contributor, influencing without direct authority.

Requirements

Experience working in an automotive or logistics environment in a quality capacity.
Above-average interpersonal, organizational, and written and oral communication skills to work with a wide range of internal and external customers.
Ability to communicate and work with DP World team members and customers at all levels, from managerial to hourly.
Excellent training skills and abilities.

Responsibilities

Develop and implement structured, role-based training plans for assigned pillars.
Coordinate and deliver new-hire onboarding, orientation, and hands-on floor training.
Develop work instructions, job aids, and instructional materials aligned to current SOPs.
Maintain Train-the-Trainer programs; select, coach, and evaluate subject matter experts assigned as trainers.
Assess employees to verify they are competent to perform assigned tasks independently within assigned pillars.
Identify skill and performance gaps and implement targeted development plans.
Monitor training effectiveness using assessments, floor observations, leadership feedback, and operational performance data.
Connect learning outcomes to safety, productivity, quality, and other operational KPIs.
Track SOP compliance and escalate deviations.
Maintain training matrices, certification records, and competency documentation.
Keep training records accurate, current, and audit-ready.
Partner with Operations, Safety, and HR as an individual contributor, influencing without direct authority.
Provide site leadership with regular updates on training progress, trainee status, competency levels, and areas requiring additional support.
Identify gaps in the training program and recommend improvements.
Perform other duties as assigned.
Conform to the processes and requirements of the integrated management system, follow the Quality Policy, and meet company objectives.
Comply with company environmental, health, and safety standards and rules.