Supervisor, Training

DP World•Gallup, NM

About The Position

The Training Supervisor owns the end-to-end learning experience for team members at the Los Lunas, New Mexico location, verifying that each person can perform assigned tasks safely and independently. The role develops and delivers structured, role-based training, assesses competency, maintains training and compliance records, and reports progress and gaps to site leadership. It partners with Operations, Safety, and HR as an individual contributor, influencing without direct authority. The position also supports quality and safety by following the company’s integrated management system, Quality Policy, objectives, and environmental, health, and safety standards. Other duties may be assigned.

Requirements

Experience working in an automotive or logistics environment in a quality capacity.
Above-average interpersonal, organizational, and written and oral communication skills for dealing with a wide range of internal and external customers.
Ability to communicate and work with DP World team members and customers at all levels, from managerial to hourly.
Excellent training skills and abilities.

Responsibilities

Develop and implement structured, role-based training plans for assigned pillars.
Coordinate and deliver new-hire onboarding, orientation, and hands-on floor training.
Develop work instructions, job aids, and instructional materials aligned with current SOPs.
Maintain Train-the-Trainer programs; select, coach, and evaluate subject-matter experts assigned as trainers.
Assess employees to verify competency to perform assigned tasks independently within assigned pillars.
Identify skill and performance gaps and implement targeted development plans.
Monitor training effectiveness through assessments, floor observations, leadership feedback, and operational performance data.
Connect learning outcomes to safety, productivity, quality, and other operational KPIs.
Track SOP compliance and escalate deviations.
Maintain training matrices, certification records, and competency documentation.
Keep training records accurate, current, and audit-ready.
Partner with Operations, Safety, and HR as an individual contributor, influencing without direct authority.
Provide site leadership with regular updates on training progress, trainee status, competency levels, and areas requiring additional support.
Identify gaps in the training program and recommend improvements.
Conform to the processes and requirements of the integrated management system, follow the Quality Policy, and meet company objectives.
Comply with company environmental, health, and safety standards and rules.
Perform other duties as assigned.