Supervisor, Training

DP World•Santa Clara, CA

8d•Onsite

About The Position

The Training Supervisor owns the end-to-end learning experience for team members at DP World’s Santa Clara, California location. The role develops and delivers structured training, verifies that employees can perform assigned tasks safely and independently, and identifies opportunities to improve the training program. It partners with Operations, Safety, and HR as an individual contributor, influencing without direct authority, and provides site leadership with updates on training progress, trainee status, competency levels, and support needs. The position supports quality and safety requirements by following the processes and requirements of the integrated management system, the Quality Policy, company objectives, and environmental, health, and safety standards and rules. Other duties may be assigned.

Requirements

Experience working in an automotive or logistics environment in a quality capacity.
Above-average interpersonal, organizational, and written and oral communication skills to work with a wide range of internal and external customers.
Ability to communicate and work with DP World team members and customers at all levels, from managerial to hourly.
Excellent trainer skills and abilities.

Responsibilities

Develop and implement structured, role-based training plans for assigned pillars.
Coordinate and deliver new-hire onboarding, orientation, and hands-on floor training.
Develop work instructions, job aids, and instructional materials aligned with current SOPs.
Maintain Train-the-Trainer programs; select, coach, and evaluate SMEs assigned as trainers.
Assess employees to verify competence to perform assigned tasks independently within assigned pillars.
Identify skill and performance gaps and implement targeted development plans.
Monitor training effectiveness through assessments, floor observations, leadership feedback, and operational performance data.
Connect learning outcomes to safety, productivity, quality, and other operational KPIs.
Track SOP compliance and escalate deviations.
Maintain training matrices, certification records, and competency documentation.
Keep training records accurate, current, and audit-ready.
Partner with Operations, Safety, and HR as an individual contributor, influencing without direct authority.
Provide site leadership with regular updates on training progress, trainee status, competency levels, and areas requiring additional support.
Identify training-program gaps and recommend improvements.
Conform to the processes and requirements of the integrated management system, follow the Quality Policy and company objectives, and comply with company environmental, health, and safety standards and rules.
Perform other duties as assigned.