Training Supervisor

DHL (Supply Chain)•Altoona, IA

About The Position

Develops, administers, and conducts training and safety programs and activities for associates, ensuring processes are documented to meet company, regulatory, ISO, and corporate requirements. The role provides technical-writing resources, manages training and documentation needs, administers the site safety program, and works with internal teams and customer representatives to maintain accurate processes and communicate changes. The organization describes its environment as business casual and emphasizes teamwork, associate development, training, and continuous improvement.

Requirements

1–3 years of experience in a lead, supervisor, or management role; required.
Bachelor’s degree or equivalent work experience; preferred.
1–3 years of logistics or manufacturing industry experience; preferred.

Nice To Haves

Bachelor’s degree or equivalent work experience.
1–3 years of logistics or manufacturing industry experience.

Responsibilities

Provide technical-writing resources to ensure accurate work instructions are developed and maintained for all processes.
Ensure associates are trained on their individual job functions and that training is documented.
Ensure regulatory and customer safety requirements are incorporated into company policies and associates are appropriately trained.
Develop and conduct initial training for new associates and refresher programs to meet company, customer, and regulatory requirements.
Develop, coordinate, and/or conduct job-specific and process training programs.
Coordinate and direct the writing assignments of technical writers assigned to document processes.
Develop site-level trainers and technical writers through Train-the-Trainer and Train-the-Writer classes, coaching, and mentoring.
Administer the site safety program, including developing safety procedures, auditing compliance, and advising management of safety concerns.
Advise the Site Safety Committee in identifying safety concerns and recommending continuous improvements.
Identify training and writing staffing needs, interview candidates, and develop staff members.
Coordinate and/or conduct corporate-sponsored training programs for site personnel.
Document system processes in a manual.
Manage procedure development and maintain document-control standards supporting ISO and Management of Change Systems.
Work with customer representatives, Operations, Inventory Control, and Customer Service to ensure processes are accurate, documented, and changes are made and communicated under local Management of Change Systems.
Develop flexible training schedules to meet special requests and business requirements.
Participate in Quest Workshops as requested to improve productivity and resolve process issues.
Perform other duties as assigned.