Training Specialist

DSV•Boulder City, NV

1d•Onsite

About The Position

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. DSV is seeking a dynamic and safety-oriented Warehouse Site Trainer to join our team. You will be responsible for contributing to the development of and delivering high-impact training programs that ensure our operational staff are proficient in safety, efficiency, and service quality. As a Subject Matter Expert (SME), you will bridge the gap between theoretical procedures and practical, hands-on application, coaching team members and ensuring the trainees are competent in safety standards, Warehouse Management Systems (WMS), and operational workflows. At DSV, we foster a culture of support and growth in continuous learning and enforce compliance. This role is pivotal in building the skills that drive our smooth operations and offering our employees clear pathways for career advancement within the organization. As a trainer, you must maintain strict confidentiality and exercise discretion when handling sensitive conversations, employee data, performance records and your interactions with the WH associates.

Requirements

Proven experience and success in warehouse logistics, distribution, or a similar fast-paced environment.
Proficiency with systematic research, problem-solving, JDA, SAP, JARVIS, Agile, GUTs, Warehouse Management Systems (WMS), RF Scanners, MHE operations and compliance and G-Suite.
Strong understanding of OSHA regulations and safety standards.
Understand and enforce security protocols.
Demonstrates a strong "stage presence" with the ability to articulate complex concepts clearly and project authority in a classroom environment among diverse audiences.
Confidently managing group dynamics, mitigating distractions, and ensuring the training stays on schedule.
Making quick, informed decisions when a session isn't going as planned or when safety protocols are being breached.
Possess an exceptional appearance, well groomed and professionally presentable at all times.
Experience and certification in Forklift/MHE operation - Stand-Up and Sit-Down Forklift, Electric Pallet Jack (EPJ), Ballymore EPJ.
High School Diploma or GED required.
Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.
Solid interpersonal and analytical skills.

Nice To Haves

Minimum of 2 years' experience in a warehouse and material handling operations.

Responsibilities

Conduct comprehensive training sessions on quality standards, safety protocols, Inbound, Outbound, IC/RMA procedures.
Provide both classroom and hands-on coaching, demonstrating a commanding presence and the ability to articulate and project instructions clearly on all warehouse operations and while operating MHE and WMS/RF systems.
Assist in the design, revision, and implementation of training materials.
Ensure programs for warehouse associates remain current with operational needs and accommodate diverse learning styles.
Promote "Safety First" habits as a vocal advocate for site standards.
Ensure all regulatory training is documented via meticulous record-keeping and conduct regular audits to maintain OSHA compliance.
Manage training logistics, including scheduling and resource allocation.
Proactively prepare all New Hire Training materials to ensure seamless onboarding.
Coordinate with all departments and teams for work, statuses, communicate and resolve discrepancies, etc.
Lead shift huddles and prepare daily agendas.
Actively observe and monitor trainee behaviors and performance with a keen eye for identifying learning gaps or barriers.
Provide accurate, detailed feedback and weekly recaps, update onboarding files, record absences and tardies, and adjust training methods to meet productivity and service quality objectives.
Lead structured programs like the SME/Buddy Support System, providing expert advice and assertive guidance to develop and retain internal talent.
Hands-on management of shipping, receiving, inventory cycle counting, stowing, and returns on domestic and international orders following our Standard Work Instructions while meeting Service Level Agreements (SLA).
Maintaining stock by identifying, labeling, and recording locations, as well as researching historical material movement.
Reconciliation of locations, resolving discrepancies and performing consolidations.
Verifying materials for production orders and prepare for shipment (packing, crating, palletizing, loading, and dispatching).
Performing quality audits on received materials to ensure accuracy and meet SLA expectations.
Leading, develop, and training local teams to meet or exceed Key Performance Indicators (KPIs) and SLAs.
Provide coaching to trainees as needed.
Serving as a certified trainer for material-handling equipment (MHE) and standard Inbound/Outbound/IC/RMA processes.
Provide scenarios and Q&A sessions to ensure the trainee's understanding.
Conducting startup meetings to review daily workloads, assignments, and previous performance.
Documents infractions, and lead by example.
Leading safety initiatives and maintaining 5S standards (Sort, Set in order, Shine, Standardize, Sustain) as a subject matter expert.
Perform spot checks ensuring associates have and utilize all required PPE.