TRAINING SPECIALIST

Goodwill Southeast Georgia•Savannah, GA

8d•$23 - $25

About The Position

Goodwill Southeast Georgia is seeking a motivated Operations Training Specialist to develop and deliver training programs focused on operational efficiency, core work behaviors, organizational values, and advancement. The role works closely with site leaders, supervisors, and managers to support operational excellence, with an emphasis on Donated Goods best practices. The specialist delivers hands-on and virtual training, monitors training completion, identifies gaps, and supports continuous learning across operational areas. The position requires travel to various locations and work in an unstructured environment with minimal supervision. The role contributes to Goodwill’s mission and community impact through training, development, and education.

Requirements

High school diploma or GED, or equivalent experience.
1–3 years of training or development experience in a fast-paced environment.
Strong communication skills, including the ability to provide constructive feedback and convey information effectively.
Ability to work independently, prioritize tasks, and adapt to changing priorities.
Passion for learning and development and a desire to help others succeed.
Understanding of performance metrics and data analysis.
Knowledge of standard office equipment and business applications, including PowerPoint, MS Word, Excel, and Microsoft Outlook.
Ability to conduct in-person and virtual training sessions for various locations.
Strong initiative and ability to meet deadlines and manage multiple projects.
High level of confidentiality and professionalism.
Ability to work flexible hours, including evenings, weekends, and holidays as needed.
Willingness to travel to various locations as required.
Valid driver’s license, proof of insurance, and eligibility for coverage under the company’s vehicle policy.
Frequently lift up to 20 pounds and occasionally lift up to 50 pounds.
Ability to push or pull up to 50 pounds using equipment such as hand trucks and pallet jacks.
Ability to stand for extended periods and work in a physically demanding environment.
Visual acuity for tasks involving depth perception, peripheral vision, and distinguishing basic colors.
Ability to work in an unstructured environment with minimal supervision, using adaptability and initiative.

Responsibilities

Demonstrate and uphold Goodwill Southeast Georgia’s mission, vision, and values.
Work with site leaders to advance operational efficiency and effectiveness, focusing on Donated Goods best practices.
Collaborate with supervisors and managers to develop, implement, and execute on-site training requirements.
Monitor and ensure timely, consistent completion of training modules using existing tracking systems.
Assess standard operating procedures and work instructions to ensure training aligns with actual performance.
Provide weekly updates and reminders to operational leaders about adherence to the training curriculum.
Partner with supervisors to identify training gaps and ensure resources are available for on-site implementation.
Conduct hands-on field training in donation acquisition, production and pricing, customer service, and register operations.
Oversee assigned development programs, including pre- and post-work, coaching, and tracking progress toward course objectives.
Assist in designing, developing, and delivering training materials and programs.
Provide post-program updates on content, materials, and relevant information to support continuous learning.
Develop a strong understanding of processes across operational areas.
Engage with operational leadership to assess and advance training initiatives.
Perform other tasks assigned by management to support operational success and team development.
Contribute to Goodwill’s mission through training, development, and education efforts.