Training Specialist
About The Position
The Training Specialist leads in-person and virtual training for pharmacy staff implementing ScriptPro systems. The role provides support during system go-lives, assesses pharmacy workflows and recommends ways to improve system use and productivity, and acts as a liaison between ScriptPro and its customers. It requires extensive, multi-day travel to domestic and international pharmacy locations, including travel of up to 85% and occasional weekend work. The position also involves becoming an expert in ScriptPro products and pharmacy operations, building relationships across ScriptPro departments, and representing the company professionally. The role includes working in office and workshop environments, routine use of standard equipment and extended computer use, and compliance with cybersecurity and privacy policies. Employees may need to obtain federal security clearance and provide health-screening documentation or vaccination records for access to customer sites. Travel is an essential function, and the employee must maintain a valid driver's license, an acceptable driving record, and a REAL ID or valid passport as applicable. ScriptPro does not offer visa sponsorship, and applicants must be legally authorized to work in the United States.
Requirements
- Ability to travel up to 85%, including multi-hour flights, long-distance driving, and weekends.
- Basic computer skills, including Microsoft Office Suite.
- Fundamental understanding of presentation principles and how to engage learners.
- Experience with virtual training platforms such as Microsoft Teams and Skype.
- Ability to learn new skills rapidly and adapt quickly in a fast-paced, constantly changing environment.
- Ability to establish rapport with learners and represent the company professionally; maturity and integrity are required.
- Excellent attention to detail, time-management, organizational, and customer-service skills.
- Self-starter with a strong sense of urgency and the ability to multitask, prioritize work, and work independently and as part of a team.
- Ability to learn and solve practical problems, interpret varied instructions, and maintain focused attention during extended travel.
- Valid driver's license and acceptable driving record.
- REAL ID or valid passport for required domestic and international travel, as applicable.
- Legal authorization to work in the United States; the company does not offer visa sponsorship.
- Willingness to obtain required federal security clearances and provide required health screenings or vaccination documentation for customer-site access, when applicable.
- Ability to comply with cybersecurity and privacy policies for safeguarding personally identifiable information and Protected Health Information.
- High-speed, reliable internet access with a hard-wired connection for remote work.
- A distraction-free home office workspace and willingness to participate in video meetings with the camera on.
- Ability to stand, walk, sit, squat, stoop, bend, reach, use hands and fingers, and push, pull, and lift independently from floor to overhead.
- Motor coordination, tool-use ability, focused attention during extended travel, and close, distance, and color vision.
Nice To Haves
- Bachelor’s degree in communication, business, or a related field.
- Fluency in a language other than English; Spanish and French are highly preferred.
- Experience in education and/or pharmacy.
Responsibilities
- Travel to domestic and international pharmacy locations to train staff to use ScriptPro systems.
- Provide go-live support to pharmacy staff through the first few days of a system implementation.
- Observe pharmacy workflows and suggest ways to maximize system use and productivity.
- Communicate information effectively while serving as a liaison between ScriptPro and its customers.
- Facilitate virtual training sessions on a variety of ScriptPro products.
- Build working relationships across ScriptPro departments.
- Become a system expert for ScriptPro products and an efficiency expert in pharmacy operations.
- Represent ScriptPro and the Field Training team professionally.
- Perform other duties as assigned.
- Complete annual cybersecurity and privacy awareness training.
Benefits
- Medical, dental, and vision coverage.
- Short-term disability and company-paid life insurance and long-term disability.
- 24/7 on-campus gym.
- Vitality Wellness Program that helps lower premium costs.
- Paid time off (PTO).
- Parental leave.
- Nine paid holidays.
- Paid volunteer hours.
- Employee Assistance Program.
- Company-sponsored events and team-building activities.
- 401(k) retirement plan with company match.
- Financial investment services.
- Employee discounts on products and services.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
