Training Specialist II

BlueCross BlueShield of South Carolina•Columbia, SC

5d•Onsite

About The Position

The Training Specialist II identifies training needs, develops training materials, and facilitates training. The role also provides training, guidance, and leadership to new training specialists; develops performance assessments and testing materials; manages trainees; and communicates trainee performance effectively to area management. This full-time position is fully onsite at 4101 Percival Road, Columbia, South Carolina. The schedule is Monday through Friday, with an eight-hour shift scheduled during normal business hours of 8:00 a.m. to 4:30 p.m. Occasional overtime may be necessary, and travel between buildings may be required. The specialist leads and prioritizes training projects from needs assessment through delivery, ensuring final products meet customer specifications and deadlines. Work includes facilitating technical and non-technical training for employees, business partners, external customers, and other audiences; developing and updating training materials and assessments; applying blended learning and training technologies; using quality audit and team survey data in training; monitoring team interactions; and providing feedback, guidance, coaching, and train-the-trainer sessions. The role also prepares reports and presentations, evaluates training trends and programs, and supports training operations such as maintaining databases, reports, and assessments.

Requirements

Bachelor's degree, or equivalent education and experience: four years of job-related work experience, or an associate's degree plus two years of job-related work experience.
Three years of job-related work experience, including two years of training experience and one year of insurance-related work experience.
Proficiency with Microsoft Office and standard classroom and office equipment; PC skills to support development of training programs and materials.
Strong project management skills and the ability to learn corporate and other required systems.
Familiarity with training technologies such as audio/visual tools, virtual learning, podcasts, webinars, teleconferencing, and other training tools.
Strong verbal, written, and human relations skills.
Strong research, planning, data-gathering, and analysis skills.
Strong design and development skills for creating outputs in various methods.
Organizational skills to schedule, prioritize, and complete work assignments.
Ability to acquire strong knowledge of multiple lines of business and job functions and understand the organization’s complex technical environment.
Ability to perform job responsibilities with little to no management supervision.
Demonstrated skills in training-material development and classroom presentations to large groups and varied audiences.
Understanding of adult learning principles and appropriate learning-development methodologies.
Ability to work fully onsite Monday through Friday, with occasional overtime and possible travel between buildings.

Responsibilities

Lead, plan, and prioritize training projects from needs assessment through delivery, ensuring customer specifications and deadlines are met.
Facilitate technical and non-technical training for employees, business partners, external customers, and other audiences, including all levels of management.
Contribute training expertise as a member of functional groups.
Develop, revise, and update training materials, performance assessments, and testing materials using project methodology.
Analyze training needs and develop solutions using blended learning techniques and innovative technology and tools.
Gather data from quality audits and team development surveys and incorporate it into training deliveries.
Track and monitor team interactions and provide feedback to trainees and their management.
Identify developmental needs and provide guidance, coaching, and train-the-trainer sessions as needed.
Prepare reports and presentation materials as requested.
Evaluate training trends, techniques, and programs.
Support training operations, including maintaining training databases, reports, and assessments.