Training Specialist II

BlueCross BlueShield of South Carolina•Columbia, SC

4d•Onsite

About The Position

The Training Specialist II identifies training needs, develops training materials, and facilitates training. The role provides training, guidance, and leadership for new training specialists; develops performance assessments and testing materials; manages trainees; and communicates trainee performance to area management. This is a full-time, 40-hour-per-week, fully onsite position at 4101 Percival Road, Columbia, South Carolina. The schedule is Monday through Friday, with an eight-hour shift scheduled during normal business hours of 8:00 a.m. to 4:30 p.m. Occasional overtime may be necessary, and travel between buildings may be required. The position leads and prioritizes training projects from needs assessment through delivery, ensuring final products meet customer specifications and deadlines. It facilitates technical and non-technical training for employees, business partners, external customers, and other audiences; develops and updates training materials and assessments; and uses blended learning techniques and training technology to meet business goals. The role also gathers and applies quality audit and team development survey data, monitors team interactions, provides feedback and coaching, prepares reports and presentations, facilitates training for all levels of management, evaluates training trends and programs, and supports training-area operations such as maintaining databases, reports, and assessments.

Requirements

Bachelor's degree, or equivalent qualifications of four years of job-related work experience or an associate degree and two years of job-related work experience.
Three years of job-related work experience, including two years of training experience and one year of insurance-related work experience.
Microsoft Office skills and familiarity with standard classroom and office equipment; PC skills to develop training programs and materials.
Strong project management skills.
Ability to learn corporate and other required systems.
Familiarity with training technology such as audio/visual tools, virtual learning, podcasts, webinars, and teleconferencing.
Strong verbal, written, and human relations skills.
Strong research, planning, data gathering, and analysis skills.
Strong design and development skills to create outputs in various methods.
Organizational skills to schedule, prioritize, and complete work assignments.
Ability to acquire strong knowledge of multiple lines of business and job functions and understand the organization's complex technical environment.
Ability to perform job responsibilities with little to no management supervision.
Demonstrated skill in developing training materials and delivering classroom presentations to large groups and varied audiences.
Understanding of adult learning principles and appropriate learning development methodologies.

Responsibilities

Lead, plan, and prioritize training projects from training needs assessment through delivery of the final product.
Facilitate technical and non-technical training for employees, business partners, external customers, and other audiences.
Ensure training deliverables meet customer specifications and deadlines.
Follow project methodology to develop trainee and training performance assessments and testing materials.
Develop, revise, and update training materials.
Analyze needs and develop training solutions using blended learning techniques and innovative technology and tools.
Gather data from quality audits and team development surveys and incorporate it into training delivery.
Track and monitor team interactions and provide feedback to trainees and their management.
Identify developmental needs and provide guidance, coaching, and train-the-trainer sessions as needed.
Prepare reports and presentation materials as requested.
Facilitate training for all levels of management.
Evaluate training trends, techniques, and programs.
Perform other tasks supporting the training area, including maintaining training databases, reports, and assessments.
Provide training, guidance, and leadership for new training specialists.
Manage trainees and communicate trainee performance effectively to area management.
Contribute expertise as a member of various functional groups.