Employee Training Specialist II

State of Maryland • Baltimore City, MD

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About The Position

The Employee Training Specialist II supports the Baltimore City Department of Social Services’ mission by preparing, training, and supporting employees to carry out their responsibilities effectively. The position provides agency-wide workforce development services for approximately 1,500 employees, including new employee orientation and onboarding, required and new worker training, professional development, and ongoing learning activities. It assesses training needs, develops and delivers instructional materials and training, administers learning through Workday Learning, monitors completion, and evaluates effectiveness. The role helps ensure employees are prepared for their duties and remain current on agency policies, procedures, systems, and operational requirements. The incumbent is expected to provide customer service that meets or exceeds Department standards.

The position designs, develops, updates, and implements employee training and staff development activities; researches and assesses learning needs; and creates or revises curricula, lesson plans, facilitator guides, scripts, job aids, assessments, handouts, manuals, exercises, presentations, and other instructional materials. It coordinates orientation, onboarding, and new worker training, and schedules and monitors required, mandatory, compliance-related, policy, systems, and program-specific training. The position also administers learning assignments and registrations in Workday Learning and follows up on completion requirements.

The Employee Training Specialist II evaluates learning activities and outcomes, reviews assessment results, surveys, feedback, and other training data, and analyzes findings to identify trends and improvement opportunities. It monitors course outcomes and training operations for quality and effectiveness, uses evaluation findings to improve learning resources and methods, and recommends training and employee development improvements to Office of Learning leadership.

Requirements

• Six years of experience planning and conducting employee development and training.
• Alternatively, a bachelor’s degree from an accredited college or university and two years of experience planning, conducting, or coordinating training or staff development activities may substitute for the required experience.
• Alternatively, U.S. Armed Forces military service experience as a commissioned officer in an education and training classification or specialty code in the education and training field may substitute year for year for the required experience.

Nice To Haves

• One year of experience presenting training materials via PowerPoint, Canva, or Google Slides to large groups.
• One year of computer experience using Microsoft Office and Google Workspace.
• One year of experience designing and creating instructional lesson plans.

Responsibilities

• Design, develop, update, and implement employee training and staff development activities based on organizational and employee learning needs.
• Research and assess training needs to ensure training supports the agency’s mission, priorities, policies, procedures, systems, and operational requirements.
• Develop and revise curricula, lesson plans, facilitator guides, scripts, job aids, assessments, handouts, manuals, exercises, presentations, and other instructional materials.
• Review and update existing training materials in response to policy, procedure, system, regulatory, program, evaluation, or employee learning changes.
• Coordinate new employee orientation, onboarding, and new worker training.
• Assign, schedule, coordinate, and monitor required, mandatory, compliance-related, new worker, policy, systems, and program-specific training.
• Administer employee learning activities through Workday Learning, including assignments, registrations, enrollment support, completion monitoring, and employee assistance.
• Monitor completion of required learning and follow up to help employees meet training requirements within established timeframes.
• Evaluate training and staff development activities for effectiveness and alignment with agency goals, employee needs, and intended outcomes.
• Administer and review training evaluations, assessments, surveys, participant feedback, and other available training data.
• Analyze quantitative and qualitative training data to identify trends, strengths, gaps, and opportunities for improvement.
• Monitor course outcomes, training operations, programs, processes, and practices for quality and effectiveness.
• Use evaluation findings to revise curricula, instructional methods, assessments, job aids, and other learning resources.
• Recommend training needs, course offerings, instructional approaches, and improvements to employee development activities to Office of Learning leadership.
• Provide customer service that meets or exceeds Department standards.

Benefits

• Health insurance, dental, and vision plans offered at a low cost.
• Six personal leave days annually for new State employees, prorated based on start date.
• Ten days of accumulated annual leave per year.
• Fifteen days of accumulated sick leave per year.
• Up to sixty days of paid parental leave upon the birth or adoption of a child.
• At least twelve holidays per year.
• Credits toward a retirement pension.
• Positions may be eligible for telework.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed