Training Solution Consultant

Ibility • Washington, DC

7d • $40 - $100

About The Position

The Training Solution Consultant serves as an embedded training and user-support resource for an assigned Tier 1 Subject Matter Expert (SME) team. The consultant helps ensure end users receive timely, site-specific support; identifies and coordinates refresher-training needs; provides input on training-content updates; and strengthens adoption of processes, systems, and tools supported by the Tier. The role is expected to become an integrated member of the assigned Tier team and connect end users, SMEs, training stakeholders, local sites, and the Access and Training program offices.

This is a contractor / 1099 role supporting Tier 1 and Solution Teams. Some travel may be required for on-site working sessions.

Requirements

• Experience delivering training, facilitating workshops, or providing end-user support in a business, operational, technical, or healthcare environment.
• Experience with the Oracle Health Electronic Health Record (EHR), including end-user support, workflow training, adoption, optimization, system implementation, onboarding, Oracle Health maintenance training, or system-related process changes.
• Ability to translate complex clinical, operational, or system processes into clear, practical learning content and user guidance.
• Strong facilitation, presentation, communication, and stakeholder-management skills.
• Experience identifying learning needs and recommending appropriate training or performance-support solutions.
• Ability to work independently while collaborating closely as an embedded member of a cross-functional team.
• Strong organizational skills, including the ability to manage multiple requests, priorities, and follow-up activities.
• Proficiency with common virtual collaboration, presentation, and documentation tools.

Nice To Haves

• Experience with the Federal Electronic Health Record (FEHR), including its clinical, operational, training, implementation, or end-user-support environment.
• Experience supporting enterprise EHR implementations, process transformation, or large-scale change initiatives.
• Experience developing or maintaining training materials, job aids, knowledge articles, FAQs, and facilitator guides.
• Familiarity with learning-management systems, virtual-learning platforms, or knowledge-management tools.
• Experience supporting geographically distributed sites, facilities, or diverse user groups.
• Prior experience in a consulting or contractor role supporting client teams.

Responsibilities

• Embed within the assigned Tier 1 SME team and develop a working understanding of its workflows, processes, systems, user populations, and training materials.
• Advise SMEs and training owners on training-content changes prompted by workflow changes, system enhancements, policy changes, or recurring user issues.
• Help maintain training materials, FAQs, job aids, communications, and other user-facing resources in partnership with content owners and SMEs.
• Participate in communities of practice, Tier meetings, office hours, working sessions, and other stakeholder forums.
• Coordinate site-specific user-support and refresher-training requests.
• Coordinate with local site contacts and other support functions to ensure training and support are delivered consistently and aligned with business needs.
• Facilitate instructor-led classes, virtual sessions, office hours, and drop-in support sessions when required.
• Assess training gaps, recurring questions, user feedback, and adoption issues and recommend appropriate support interventions.
• Track support themes, training activity, recurring issues, and user feedback; provide regular updates and recommendations to the Tier team.
• Identify an appropriate support modality, such as coaching, a job aid, microlearning, or a refresher, based on the urgency and complexity of the gap.
• Deliver or coordinate refresher training, targeted coaching, demonstrations, facilitation, job aids, and other learning-support resources as needed.
• Validate proficiency following interventions to confirm gaps have been addressed sufficiently.
• Support change-management and communications activities associated with new or revised workflows, tools, system functionality, or training materials.
• Document the assigned Tier’s training, adoption, and end-user-support needs.
• Provide periodic reporting on training activity, user feedback, recurring issues, emerging risks, and improvement opportunities.
• Collaborate with Tier SMEs to improve end-user readiness, confidence, and adoption of Oracle Health EHR workflows and related tools.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed