Training Solution Consultant SME

Ibility • Washington DC, WA

5d

About The Position

The Training Solution Consultant serves as an embedded training and user-support resource for an assigned Tier 1 Subject Matter Expert (SME) team. The consultant helps ensure end users receive timely, site-specific support; identifies and coordinates refresher-training needs; contributes to training-content updates; and strengthens adoption of supported processes, systems, and tools. The role integrates with the assigned Tier team and connects end users, SMEs, training stakeholders, local sites, and the Access and Training program offices.

This is a contractor / 1099 role supporting Tier 1 and Solution Teams. Some travel may be required for on-site working sessions. Compensation is estimated at $40–$100 an hour and may vary based on the applicable labor category, education, experience, qualifications, and contract requirements.

Ibility is a Service-Disabled Veteran-Owned Small Business and a Woman-Owned Small Business headquartered in Gaithersburg, Maryland. The company uses human-centered design principles to create products and programs that support government leaders and their customers and employees.

Requirements

• Experience delivering training, facilitating workshops, or providing end-user support in a business, operational, technical, or healthcare environment.
• Experience with the Oracle Health Electronic Health Record (EHR), including end-user support, workflow training, adoption, optimization, system implementation, onboarding, Oracle Health maintenance training, or system-related process changes.
• Ability to translate complex clinical, operational, or system processes into clear, practical learning content and user guidance.
• Strong facilitation, presentation, communication, and stakeholder-management skills.
• Experience identifying learning needs and recommending appropriate training or performance-support solutions.
• Ability to work independently while collaborating closely as an embedded member of a cross-functional team.
• Strong organizational skills, including the ability to manage multiple requests, priorities, and follow-up activities.
• Proficiency with common virtual collaboration, presentation, and documentation tools.

Nice To Haves

• Experience with the Federal Electronic Health Record (FEHR), including its clinical, operational, training, implementation, or end-user-support environment.
• Experience supporting enterprise EHR implementations, process transformation, or large-scale change initiatives.
• Experience developing or maintaining training materials, job aids, knowledge articles, FAQs, and facilitator guides.
• Familiarity with learning-management systems, virtual-learning platforms, or knowledge-management tools.
• Experience supporting geographically distributed sites, facilities, or diverse user groups.
• Prior experience in a consulting or contractor role supporting client teams.

Responsibilities

• Embed within the assigned Tier 1 SME team and develop an understanding of its workflows, processes, systems, user populations, and training materials.
• Advise SMEs and training owners on training-content changes prompted by workflow changes, system enhancements, policy changes, or recurring user issues.
• Help maintain training materials, FAQs, job aids, communications, and other user-facing resources with content owners and SMEs.
• Participate in communities of practice, Tier meetings, office hours, working sessions, and other stakeholder forums.
• Coordinate site-specific user-support and refresher-training requests.
• Coordinate with local site contacts and support functions to ensure training and support are consistent and aligned with business needs.
• Facilitate instructor-led classes, virtual sessions, office hours, and drop-in support sessions when required.
• Assess training gaps, recurring questions, user feedback, and adoption issues and recommend appropriate interventions.
• Track support themes, training activity, recurring issues, and user feedback; provide updates and recommendations to the Tier team.
• Select appropriate support modalities, including coaching, job aids, microlearning, or refresher training, based on the urgency and complexity of the gap.
• Deliver or coordinate refresher training, targeted coaching, demonstrations, facilitation, job aids, and other learning-support resources.
• Validate proficiency after interventions to confirm gaps have been sufficiently addressed.
• Support change-management and communications activities related to new or revised workflows, tools, system functionality, or training materials.
• Document the assigned Tier’s training, adoption, and end-user-support needs.
• Report periodically on training activity, user feedback, recurring issues, emerging risks, and improvement opportunities.
• Collaborate with Tier SMEs to improve end-user readiness, confidence, and adoption of Oracle Health EHR workflows and related tools.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed