About The Position
Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. Has advanced and specialized expertise within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Has developed skills in a range of processes, procedures, and systems. Acts as a technical expert in some areas. Understanding of how teams integrate and work best together to support the achievement of company goals. Impacts a team, by example, through the quality service and information provided. Suggests work procedure and practice improvements to improve efficiency. Serves as a team lead. May allocate work to team members. Provides subject matter guidance to junior team members. Provides solutions to atypical problems with little or no precedent. Exchanges information and ideas effectively. Uses tact and diplomacy when dealing with others.
Requirements
- Vocational training, certifications, licensures, or equivalent experience.
- Advanced and specialized expertise within a range of analytical or operational processes.
- Skills in a range of processes, procedures, and systems.
- Technical expertise in some areas.
- Understanding of how teams integrate and work best together to support the achievement of company goals.
- Ability to suggest work procedure and practice improvements to improve efficiency.
- Ability to serve as a team lead and allocate work to team members.
- Ability to provide subject matter guidance to junior team members.
- Ability to provide solutions to atypical problems with little or no precedent.
- Ability to exchange information and ideas effectively.
- Ability to use tact and diplomacy when dealing with others.
Nice To Haves
- May coordinate assignments beyond work area.
- Proposes improvements to processes and methods.
Responsibilities
- Directs and coaches training coordination and logistics support team in their day-to-day activities.
- Communicates directly with clients and training participants, including those that are higher profile.
- Single point of contact for client and training participant escalations on issues and concerns.
- Schedules and plans complex classroom facilities in support of classroom delivery and other events.
- Reserves and books classrooms and manages printing and shipping of materials.
- Schedules catering and requests classroom (AV) and (IS) setup based on class delivery requirements.
- Coordinates successful completion of Learning Management System (LMS) intake requests and updates.
- Coordinates and supports off-site training coordination and logistics activities for complex classroom delivery and high-profile conference events.
- Reviews and maintains ownership of all training coordination and logistics checklists ensuring classroom delivery quality.
- Functions as producer/manager for Virtual Instructor-Led Training (vILT).
- Performs other duties as assigned.
- Complies with all policies and standards.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
