Training and Education Specialist IV

State of Delaware•Dover, DE

1d•Hybrid

About The Position

Join the Division of Social Services as a Training & Education Specialist IV! You will play a key role in advancing workforce learning and organizational excellence. As a member of the Learning Innovation Team, you will support all aspects of training and education operations, specifically in concepts related to public assistance programs managed by DSS. Your duties include developing, implementing, and evaluating impactful learning programs, courses, and services. This position offers the opportunity to collaborate with employees, agencies, community partners, and stakeholders while researching innovative training solutions and recommending continuous improvements. As DSS staff are located at various sites throughout Delaware, you will be required to travel throughout New Castle, Kent, and Sussex Counties to deliver consistent support. The State's fleet services will be available for use.

Requirements

Three years’ experience in delivering training or education courses, services, individual or group activities using a variety of materials and equipment such as exercises, handouts, manuals, laptops, audiovisual or specialized equipment.
Two years’ experience in researching, selecting and designing courses, curricula, lesson plans, instructional methods, materials, or activities to meet training or education needs and learning objectives.
Two years’ experience in creating methods and tools to analyze and evaluate training or education needs and effectiveness.
Coursework, training and/or work experience in staff supervision which may include performing as a lead worker overseeing the work of others.
At least two (2) years of experience determining initial and ongoing eligibility for public assistance, healthcare, social service, or related benefit programs.

Responsibilities

Plans, coordinates, and delivers a variety of training and/or education courses, services, and activities such as instructor-led classroom, on-the-job or virtual training, workshops, or individual and group activities.
Organizes and prepares materials and equipment such as exercises, handouts, manuals, laptops, audiovisual or specialized equipment, or other resources.
Researches and selects or recommends the method of delivery, materials, equipment, assistive technology, or activities to promote learning considering evidence-based and best practices.
Coaches others and provides feedback that fosters learning, understanding or improved performance.
Collects and analyzes data through surveys, course evaluations, interviews, specialized assessments, meetings, and other methods to evaluate quality and effectiveness and identify needs, requirements, issues, and challenges.
Makes recommendations for improvements based on findings such as new or modified courses, instructional methods, materials, equipment, and resources.
Provides technical guidance, advice, and direction on training and education matters and promotes the use of related services and resources.
Prepares and maintains records and reports such as course schedules, rosters, training updates, or records of participation.
Completes continuing education to remain current on applicable standards, methods, techniques, best practices, laws, rules, and regulations in the assigned training and education area(s).
Uses automated information systems and computer software to research, review, analyze, document, and report on relevant training and/or education information.
May maintain content on social media, and create, edit, and post instructional and promotional materials, brochures, videos, or other information.
May operate and maintain training facilities such as visitor or education centers.
May participate in reviewing, testing, and making recommendations on applicable technology.
Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
Performs other related duties as required.