Training Services Coordination and Logistics Analyst I

Conduent • Indianapolis, IN

2d • Onsite

About The Position

This role is responsible for supporting the onboarding of new courses and classes, integrating with international locations, and managing various reporting functions related to training delivery. The analyst will handle system access for new hires, manage customer satisfaction surveys, provide chargeback information, lead the Master Scheduling project, and serve as a subject matter expert for scheduling software. Additionally, the role involves training new associates, investigating client concerns, and assisting with daily requests and tasks.

Requirements

• 2 plus years training experience
• 2 plus year supervisor experience in a call center environment
• Excellent communication skills as this is to a client facing role.
• Flexible

Responsibilities

• Interacts daily with client contacts to support onboarding of new courses and classes and integration with international locations.
• Internal and Client Reporting (Daily, Weekly and Monthly) supporting Class Data Report, Course Management Listings, Hours Reporting, Instructor Assignments, and Ad hoc reporting for Delivery Support functions.
• Manages Onboarding, offboarding, and extension of access in the client systems for Conduent hires.
• Monitors and submits requests through clients now for any updated or new system access.
• Manages the Conduent Customer Satisfaction Survey channel, ensuring surveys are sent monthly and reporting back to management.
• Provides Chargeback information to Conduent and client management based on client cost centers.
• Leads the Master Scheduling project from October to November of each year, collecting course and class information and managing schedules for over 16,000 courses and classes.
• Serves as a subject matter expert on the Schedule IT software used to send invitations and add learners to courses.
• Trains new Conduent DS Training and Logistics associates in the US and internationally and provides upskill training.
• Serves as the lead investigator in the event of a client concern regarding course administration, reporting findings and assisting in identifying solutions.
• Able to substitute as needed for course administration to cover unexpected absences.
• Assists with the processing of daily Requests and Tasks though Service Now and Success Factors.

Benefits

• Health and Welfare Benefits
• Retirement Savings
• Employee Discounts
• Career Growth Opportunities
• Paid Training
• Paid time off
• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed