Training Services Coordination and Logistics Analyst I
About The Position
This role involves daily interaction with client contacts to support the onboarding of new courses and classes, including integration with international locations. The analyst will be responsible for various reporting functions, managing system access for new hires, overseeing the customer satisfaction survey channel, providing chargeback information, leading the Master Scheduling project, acting as a subject matter expert for Schedule IT software, training new associates, investigating client concerns, covering course administration as needed, and assisting with daily requests through Service Now and Success Factors.
Requirements
- 2 plus years training experience
- 2 plus year supervisor experience in a call center environment
- Excellent communication skills as this is to a client facing role.
- Flexible Working
Responsibilities
- Interacts daily with client contacts to support onboarding of new courses and classes and integration with international locations.
- Internal and Client Reporting (Daily, Weekly and Monthly) supporting Class Data Report, Course Management Listings, Hours Reporting, Instructor Assignments, and Ad hoc reporting for Delivery Support functions.
- Manages Onboarding, offboarding, and extension of access in the client systems for Conduent hires, monitoring and submitting requests for system access.
- Manages the Conduent Customer Satisfaction Survey channel, ensuring surveys are sent monthly and reporting back to management.
- Provides Chargeback information to Conduent and client management based on client cost centers.
- Leads the Master Scheduling project from October to November, collecting course and class information and managing team schedules to ensure over 16,000 courses and classes are scheduled for the coming year.
- Serves as the subject matter expert on the Schedule IT software used to send invitations and add learners to courses.
- Trains new Conduent DS Training and Logistics associates in the US and internationally and provides upskill training when required.
- Serves as the lead investigator in the event of a client concern regarding course administration, reporting findings and assisting in identifying solutions.
- Able to substitute as needed for course administration to cover unexpected absences.
- Assists with the processing of daily Requests and Tasks though Service Now and Success Factors.
Benefits
- Health and Welfare Benefits
- Retirement Savings
- Employee Discounts
- Career Growth Opportunities
- Paid Training
- Paid time off
- Great Work Environment
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
