Training Programs Manager

University of Arkansas • Fayetteville, AR

5d • Onsite

About The Position

The Training Programs Manager supports the day-to-day operation and improvement of the Professional and Workforce Development training portfolio. The role monitors program performance, develops and reviews public-facing program messaging, supports training delivery, and helps resolve learner, instructor, and operational issues. Working across internal teams, faculty, trainers, and external curriculum providers, the manager helps keep work moving and ensures programs are accurately represented and effectively delivered.

The position maintains a broad understanding of the training portfolio, acts on feedback, and takes initiative to move work forward. It offers an opportunity to influence the growth and evolution of Professional and Workforce Development programming while helping expand the team’s capacity for employer-based and live training. It reports to and works closely with the Director of Professional and Workforce Development.

The role is based at the Global Campus location in Fayetteville, Arkansas, when the employee is not engaged in outreach or program activities. Some local and in-state travel is expected, with occasional evening or weekend commitments. Regular, reliable, and non-disruptive attendance and the ability to maintain collegial, harmonious working relationships are essential.

Requirements

• Bachelor’s degree from an accredited institution of higher education, or equivalent additional work experience.
• At least three years of experience in positions with progressive accountability for measurable outcomes.
• Proven ability to move work forward in ambiguous situations using initiative, sound judgment, and influence without formal authority.
• Experience using data, feedback, or performance information to identify patterns and inform decisions.
• Strong organizational skills and attention to detail.
• Strong interpersonal skills and ability to build productive working relationships.
• Ability to evaluate tradeoffs and document decisions clearly.
• Ability to take initiative and drive results.

Nice To Haves

• Experience supporting continuing education, workforce development, employer-based training, or non-credit higher education.
• Project management or event management experience.
• Experience developing audience-focused program descriptions, marketing materials, or other external communications.
• Familiarity with HubSpot, Salesforce, Slate, or another CRM system.

Responsibilities

• Support day-to-day operation and improvement of the Professional and Workforce Development training portfolio.
• Monitor program performance and use feedback or performance information to help inform decisions.
• Develop and review public-facing program messaging.
• Support training delivery and help resolve learner, instructor, and operational issues.
• Coordinate work across internal teams, faculty, trainers, and external curriculum providers.
• Maintain a broad understanding of the training portfolio, act on feedback, and take initiative to move work forward.
• Help expand the team's capacity for employer-based and live training.
• Work closely with the Director of Professional and Workforce Development.
• Participate in outreach and program activities, including some local and in-state travel and occasional evening or weekend commitments.
• Maintain regular, reliable, and non-disruptive attendance and collegial working relationships.

Benefits

• Health insurance
• Dental insurance
• Life insurance
• Disability insurance
• Tuition waivers for employees and their families
• 12 official holidays
• Immediate leave accrual
• Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level