Training Programs Manager
About The Position
The Training Programs Manager supports the day-to-day operation and improvement of the Professional and Workforce Development training portfolio. The role monitors program performance, develops and reviews public-facing program messaging, supports training delivery, and helps resolve learner, instructor, and operational issues. The manager works across internal teams, faculty, trainers, and external curriculum providers to keep work moving and ensure programs are accurately represented and effectively delivered. Interpersonal skills, flexibility, sound judgment, and proactive problem-solving are critical. The manager maintains a broad understanding of the training portfolio, acts on feedback, and takes initiative to move work forward. The position offers an opportunity to influence the growth and evolution of Professional and Workforce Development programming while helping expand the team's capacity for employer-based and live training. The position reports to and works closely with the Director of Professional and Workforce Development. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships. The manager works from the Global Campus location in Fayetteville, Arkansas when not engaged in outreach or program activities. Some local and in-state travel is expected, with occasional evening or weekend commitments.
Requirements
- Bachelor’s degree from an accredited institution of higher education, or equivalent additional work experience.
- At least three years of experience in positions with progressive accountability for measurable outcomes.
- Proven ability to move work forward in ambiguous situations using initiative, sound judgment, and influence without formal authority.
- Experience using data, feedback, or performance information to identify patterns and inform decisions.
- Strong organizational skills and attention to detail.
- Strong interpersonal skills and the ability to build productive working relationships.
- Ability to evaluate tradeoffs and document decisions clearly.
- Ability to take initiative and drive results.
Nice To Haves
- Experience supporting continuing education, workforce development, employer-based training, or non-credit higher education.
- Project management or event management experience.
- Experience developing audience-focused program descriptions, marketing materials, or other external communications.
- Familiarity with HubSpot, Salesforce, Slate, or another CRM system.
Responsibilities
- Support the day-to-day operation and improvement of the Professional and Workforce Development training portfolio.
- Monitor program performance and use feedback or performance information to inform decisions.
- Develop and review public-facing program messaging.
- Support training delivery.
- Help resolve learner, instructor, and operational issues.
- Coordinate with internal teams, faculty, trainers, and external curriculum providers to keep work moving and ensure programs are accurately represented and effectively delivered.
- Act on feedback and take initiative to move work forward.
- Help expand the team's capacity for employer-based and live training.
- Maintain collegial, harmonious working relationships and regular, reliable attendance.
Benefits
- University contributions to health, dental, life, and disability insurance.
- Tuition waivers for employees and their families.
- 12 official holidays.
- Immediate leave accrual.
- Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
