Training Program Specialist

Turner & Townsend•Chicago, IL

22h•$70,000 - $85,000

About The Position

The Training Program Specialist supports the planning, delivery, and upkeep of training programs within a project management organization, providing high-level administrative and operational support to the department. The ideal candidate handles ambiguity well, remains steady through gradual change, and can flex as needed. The role supports department leadership’s strategy and partners with the Training Program Manager to manage projects and develop training content, materials, and resources. It manages training timelines, logistics, and stakeholders; uses internal systems to create and maintain courses, curricula, and learning collections; and keeps training materials and the document library accurate and current. The specialist also coordinates program activities, maintains records and analytics, interprets learning data to identify trends and recommend improvements, researches learning practices, and identifies process improvements.

Requirements

Bachelor's degree preferred; a combination of experience and education will be considered in lieu of a degree.
Up to 3 years of relevant experience.
Strong written and verbal communication skills.
Advanced organizational skills.
An inquisitive and growth mindset.
In-depth knowledge of M365, especially PowerPoint.
Comfort using AI tools, in adherence to Client AI policies, to support content drafting and workflow efficiency, with judgment to validate outputs.
Current authorization to work in the United States without the need for visa sponsorship now or in the future.

Nice To Haves

Bachelor's degree

Responsibilities

Support the strategy set by department leadership.
Partner with the Training Program Manager to manage projects and develop training content, materials, and resources.
Manage timelines, logistics, and stakeholders for training initiatives.
Use internal systems to create and maintain courses, curricula, and learning collections.
Maintain and update training materials, programs, curricula, and collections, ensuring the document library remains accurate and current within the organization's shared file structure.
Support and coordinate training programs by preparing and editing documents, scheduling activities, assisting with facilitation, maintaining department calendars, and helping manage the Training SharePoint site.
Track and maintain training records, reports, and analytics.
Interpret learning data beyond completion metrics to identify trends and recommend improvements.
Research learning industry trends, methodologies, and best practices, and recommend solutions and delivery methods that improve knowledge transfer.
Identify and recommend improvements to existing processes to increase team efficiency.