CRT Client Specialist Training Program

Baird•Milwaukee, WI

About The Position

The Client Resource Team (CRT) Client Specialist Training Program is an 18-month program for driven and adaptable individuals seeking to enter the financial services industry. The program prepares participants to become Client Specialists on Financial Advisor teams and to obtain the SIE, Series 7, and Series 66 licenses. Participants learn exceptional client service through operational support of the CRT Team and gain exposure to Private Wealth Management at Baird. After successful completion, Baird will work with associates to match them with a long-term Client Specialist position. Placement is not guaranteed and may require relocation to a branch within the associate’s based area.

Requirements

Excellent client or customer service skills.
Good verbal and written communication skills, including email, phone, and in-person interaction.
Detail-oriented, with an emphasis on accuracy.
Organized, with a consistent ability to prioritize team workflow to achieve goals in a timely manner.
Good analytical and critical problem-solving skills.
High school diploma required.
Ability to study for and obtain the Securities Industry Essentials (SIE) Exam and Series 7 and Series 66 licenses within 18 months of hire; Baird provides and pays for training and resources.

Nice To Haves

Strong technology aptitude and ability to adopt new tools, including AI-enabled solutions.
Knowledge of Microsoft Office (Word, Excel, and PowerPoint) and ability to learn and effectively navigate Baird’s Private Wealth Management technology platforms.
Associate or bachelor’s degree preferred, but not required.

Responsibilities

Coordinate client onboarding, including managing Financial Advisor prospect pipelines, assisting with proposal generation, preparing new-account paperwork, opening accounts, transitioning new assets to Baird, and establishing ongoing client communication and service plans.
Learn about and partner with Baird’s Corporate Resource Groups to provide solutions to clients.
Answer incoming phone calls and handle them appropriately.
Schedule client appointments and/or reserve conference rooms for appointments, as needed.
Understand and ensure adherence to firm and financial-industry regulatory policies.
Maintain Financial Advisor CRM systems and use them to manage client relationships through mailings, reporting, email tracking, and other tools, with the goal of implementing defined client service models.
Coordinate seminars and client events as needed, including developing client lists, designing materials and meeting content, and coordinating PowerPoint presentations.
Manage the team’s social media presence, such as its website, LinkedIn, and X, as needed.
Initiate and complete transactions required to service client accounts, including paperwork, correspondence, fulfilling client requests, and special projects.
Enter security orders, including stocks, bonds, fixed income, options, annuities, and other investment vehicles, per Financial Advisor instructions or a client’s verbal direction, as needed.
Provide backup to other teams and the branch when necessary and perform other duties and special projects as needed.