CRT Client Specialist Training Program

Baird•Louisville, KY

About The Position

The Client Resource Team (CRT) Client Specialist Training Program is an 18-month program for driven and adaptable individuals entering the financial services industry. Participants train to become Client Specialists on Financial Advisor teams and work toward obtaining the SIE, Series 7, and Series 66 licenses. The program emphasizes exceptional client service through operational support of the CRT Team and immersion in Private Wealth Management at Baird. After successful completion of the program, Baird will work with associates to match them with a long-term Client Specialist position. A placement is not guaranteed and may require relocation to a Baird branch within the area where the associate is based.

Requirements

Excellent client or customer service skills.
Good verbal and written communication skills, including email, phone, and in-person interaction.
Detail-oriented, with an emphasis on accuracy.
Organized, with the ability to consistently prioritize team workflow to achieve goals in a timely manner.
Good analytical and critical problem-solving skills.
High school diploma required.
Ability to study for and obtain the SIE Exam and Series 7 and Series 66 licenses within 18 months of hire.

Nice To Haves

Strong technology aptitude and ability to adopt new tools, including AI-enabled solutions.
Knowledge of Microsoft Office (Word, Excel, and PowerPoint) and ability to learn and navigate Baird’s Private Wealth Management technology platforms.
Associate or bachelor’s degree preferred, but not required.

Responsibilities

Coordinate client onboarding, including managing Financial Advisor prospect pipelines, assisting with proposal generation, preparing new-account paperwork, opening accounts, transitioning new assets to Baird, and establishing ongoing client communication and service plans.
Learn about and partner with Baird’s Corporate Resource Groups to provide solutions to clients.
Answer incoming phone calls and handle them as appropriate.
Schedule client appointments and/or reserve conference rooms when needed.
Understand and ensure adherence to firm and financial-industry regulatory policies.
Maintain Financial Advisor CRM systems and use them to manage client relationships through mailings, reporting, email tracking, and client service models.
Coordinate seminars and client events as needed, including developing client lists, designing materials and meeting content, and coordinating PowerPoint presentations.
Manage the team’s social media presence, including its website, LinkedIn, and X, as needed.
Initiate and complete transactions required to service client accounts, including paperwork, correspondence, client requests, and special projects.
Enter securities orders, such as stocks, bonds, fixed income, options, annuities, and other investment vehicles, as directed by Financial Advisors or upon a client’s verbal direction.
Provide backup to other teams and the branch when necessary and perform other duties and special projects as needed.