Training Operations Specialist

MGMA-ACMPE•Englewood, CO

1d•$65,000 - $85,000•Hybrid

About The Position

The Training and Operations Specialist is responsible for coordinating and supporting the implementation and deployment of MGMA’S training and education products. This role collaborates with operations, editorial, and cross-functional teams to ensure efficient release, accurate configuration, and optimal performance across digital platforms.

Requirements

Ability to consistently promote, support, work, and act in a manner in support of MGMA’s mission, vision, and values.
Intermediate proficiency in Microsoft Office and comfortability with LMS/CRM platform
Extensive knowledge of Microsoft Project/Planner (or equivalent project management tools), OneNote, SharePoint and major operating systems (e.g., Windows).
Excellent communication and stakeholder engagement skills
High attention to detail and ability to work independently
Analytical mindset and desire for continuous learning
Considerable knowledge of project management processes, design, healthcare organizations and practices.
Substantial knowledge of administration procedures, including awareness of project management techniques, tools and software.
Capability to provide timely, accurate and relevant project and portfolio reporting as agreed.
Ability to be flexible by adapting quickly to changing priorities.
Models the highest standards of ethical behavior in an honest, ethical and professional way and sets an example for others to follow.
Ability to quickly learn and be comfortable using the Association’s internal software system JIRA.
Must be able to identify problems, research alternatives and achieve solutions.
Must possess excellent verbal and written communications skills, including the ability to convey complex ideas. Exercises good judgment and creativity in all aspects of the job.
Ability to coordinate and monitor the work activities of project teams and staff members.
Must possess highly developed organizational skills and demonstrate high Emotional Intelligence skills.
A Bachelor’s degree in Health or Business Administration, Communications, Instructional Design, Industrial Engineering , or related field required.
Three (3) years of experience in project management, healthcare, training, education, or a related field in a professional setting is required
Must have reliable transportation.
Must have valid driver's license.

Nice To Haves

A Project Management Professional (PMP), Program Management Professional (PgMP), Certified Associate in Project Management (CAPM), or comparable project management certifications is preferred.
Knowledge of the healthcare industry and/or association experience is preferred.
An equivalent combination of education and experience may be substituted on a year for year basis.

Responsibilities

Collaborate across teams to manage deployment schedules and align with product timelines, on time, to specifications and with accuracy and efficiency.
Use LMS, CRM, digital event technology, and web-based tools to execute product deployments
Create, manage and execute project milestones, timelines and deliverables in accordance with each deployment. Communicate regularly with stakeholders to ensure operational requirements and business goals are met.
Track and improve metrics related to deployment, support, and user experience
Respond to questions and resolve issues related to training product operations
Monitor platform performance and assist in system improvements to optimize delivery
Expert level utilization in in training and educational platforms such as the customer relationship management (CRM) platform, learning management system (LMS), digital event technology and other web-based tools used.
Echo the voice of product users inside the team to ensure positive user experiences for training product consumption.
Set, track and proactively manage key metrics related to deployment processes, driving operational excellence.
Other duties as required and necessary to ensure the success of the organization.