Training Manager - Security

GardaWorld•Fort Worth, TX

3d•Onsite

About The Position

The Training Manager leads the design and delivery of high-quality training programs for security personnel and other staff, helping build a culture of excellence, compliance, and continuous improvement. The role also supports daily security operations through employee scheduling, workforce coordination, supervisory responsibilities, and operational compliance. The position is based in Fort Worth, Texas, and may require travel to other sites within the market as needed. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with a high degree of flexibility required; work outside scheduled days and hours is expected as needed. The role offers a salary of $67,000 per year, benefits, and opportunities for professional development and potential advancement into higher-level operations management roles as the site grows.

Requirements

Authorized to work in the United States.
At least 3 years of professional experience in a security environment, with a combined concentration in quality assurance, quality control, open-platform training, licensing and credentials, and contract compliance/investigations.
Valid driver's license and a driving record that meets company vehicle and insurance eligibility standards.
Strong multitasking and organizational skills.
Strong verbal and written communication skills.
Skilled in designing and delivering engaging, multi-format training programs.
Ability to manage multiple priorities, adapt to rapidly changing operational needs, and thrive in a fast-paced environment.
Strong understanding of security protocols, licensing requirements, and emergency response.
Experience mentoring and evaluating staff and field training officers.
Ability to communicate clearly and professionally across all levels.
Ability to work effectively with cross-functional teams to align training with organizational goals.
Discretion and high ethical standards.

Nice To Haves

Previous experience with employee scheduling and workforce management is strongly preferred.
Previous supervisory or operational leadership experience within the security industry is preferred.

Responsibilities

Develop and deliver classroom, online, and self-study training programs for security and non-security staff.
Create and manage monthly and quarterly training calendars in coordination with leadership.
Conduct initial, refresher, and specialized training to meet licensing and contract requirements.
Assist with daily site operations, including employee scheduling, workforce coordination, and operational compliance.
Support the Site Security Manager with supervisory responsibilities, employee performance management, and corrective actions as needed.
Oversee and maintain client-specific training requirements, ensuring ongoing compliance and quality assurance as site operations expand.
Monitor training effectiveness and staff performance, and adjust programs as needed.
Maintain accurate training records, attendance, and performance data.
Coach and evaluate field training officers and support their development.
Provide security awareness training during onboarding and ongoing sessions.
Act as a resource for staff on training and security-related questions.
Collaborate with HR, Compliance, and department leaders to align training with organizational goals.
Recommend improvements to training delivery and security service effectiveness.
Support recruiting and hiring processes when needed.
Maintain certifications such as CPR, First Aid, and AED, and stay current on policies and procedures.
Communicate clearly and professionally and maintain confidentiality.
Promote a culture of safety, integrity, and continuous improvement.
Evaluate staff performance in real-world scenarios to ensure training compliance.
Perform other duties as assigned.