Training Manager

EXL•United States,

2d•$75,100 - $123,400•Remote

About The Position

The Training Manager leads and evolves training and development activities across Payment Integrity clinical and coding audits. This role leads a team of clinical and coding trainers, setting expectations and accountability while supporting employee growth and development. The manager develops training strategies and scalable solutions that support business goals, operational readiness, onboarding, speed to proficiency, performance improvement, and long-term capability building. The role partners with Operations, Quality, Clinical, Coding, and Leadership teams to align training priorities and improve outcomes. It oversees trainer performance and workload, evaluates training effectiveness, maintains visibility into training and readiness metrics, and facilitates learning activities as needed. The position is 100% remote within the U.S., with up to 10% annual travel for team meetings and limited client onsite engagements. Candidates will be required to give a 5–10 minute presentation on their approach to training trainers.

Requirements

Bachelor’s degree in Education, Business, Healthcare, or a related field, or equivalent experience.
At least 5 years of experience in training or learning and development within healthcare, including nursing and/or medical coding.
Proven experience leading and developing trainers, including nurses and certified coders.
Strong ability to upskill teams and accelerate speed to proficiency through training delivery and coaching.
Demonstrated success improving training outcomes, performance, and quality through targeted development strategies.
Ability to assess skill gaps and implement focused development plans for trainers and learners.
Strong leadership skills to coach, mentor, and drive accountability across training teams.
Data-driven approach to evaluating training effectiveness and continuously improving results.
Excellent communication and stakeholder management skills across operations, quality, and leadership.
Ability to translate complex clinical and coding concepts into clear, practical training.

Nice To Haves

Certification in training or learning and development is strongly preferred.
Background in nursing, medical coding, or healthcare operations is strongly preferred.
Experience in outpatient, DRG, or CVA auditing is preferred but not required.

Responsibilities

Lead, coach, and develop a team of clinical and coding trainers, fostering accountability, engagement, and continuous improvement.
Set performance expectations and provide regular feedback, coaching, and development opportunities.
Oversee trainer performance, workload prioritization, and delivery against business goals, training deliverables, and operational timelines.
Develop and execute training strategies and programs for onboarding, speed to proficiency, performance improvement, and long-term capability building.
Ensure training programs remain relevant, accurate, and aligned with business needs, client expectations, and operational priorities.
Conduct training needs assessments and identify capability gaps across teams.
Monitor and improve training effectiveness using performance metrics, learner feedback, observations, and assessments.
Partner with Operations, Quality, Clinical, Coding, and Leadership teams to align training priorities and drive business outcomes.
Maintain visibility into training records, reporting, trainee progression, and readiness metrics.
Organize and facilitate training sessions, workshops, webinars, and development activities as needed.
Manage team resources and remove barriers that affect trainer success.
Stay current on industry trends, best practices, and evolving learning methodologies.