Training Manager

3 Day Blinds (Sales) • Minneapolis, MN

3d • $70,000 - $80,000 • Hybrid

About The Position

The Training Manager works closely with district-level leadership and the training department to help new Design Consultants (DCs) apply the product, process, and resource knowledge they gained during training. The role provides coaching and feedback during field appointments, supports veteran DCs’ ongoing development through ride-alongs and team meetings, and helps improve sales accuracy and installation outcomes. Candidates based in the Minneapolis, Minnesota area are preferred; remote candidates may be considered if they can travel up to 50%–60%. The position is primarily field-based, accompanying new Design Consultants on appointments. The company provides four weeks of training and tools needed for the role.

Requirements

• High school degree or equivalent.
• Relationship-based service skills and demonstrated customer-service orientation.
• Ability to manage competing priorities and multitask in a fast-paced, dynamic environment.
• Ability to learn quickly and be resourceful.
• Ability to understand and carry out oral and written instructions, and request clarification when needed.
• Excellent interpersonal and communication skills.
• Ability to work independently and engage successfully as part of a team.
• Strong organization, attention to detail, and consistent follow-through.
• Proficiency with Microsoft Windows-based platforms, such as Word and Outlook.
• Reliable transportation, a valid driver’s license, and proof of insurance.
• Ability to travel overnight and commute back and forth each day as needed.
• Ability to lift and carry up to 35 pounds.

Nice To Haves

• A two-year college degree in a related discipline.
• Two years of experience facilitating training.
• Three to five years of retail or in-home sales support experience.
• Experience in the window treatment industry.
• Candidates based in the Minneapolis, Minnesota area are preferred.

Responsibilities

• Provide support to new Design Consultants on ride-alongs five days a week during their first three to four weeks of selling, then deliver specific, actionable feedback and coaching.
• Review training materials with new Design Consultants and coach them on opportunities arising during appointments.
• Help new Design Consultants review client invoices and identify potential errors before orders enter production.
• Verify the accuracy of window measurements during ride-alongs.
• Provide the District Sales Manager with accurate, substantive, and timely written and verbal field feedback, including observed issues.
• Help new Design Consultants develop effective habits in time management, following processes, and responding promptly to inquiries from the Corporate Office, District Sales Manager, and Customer Care.
• Research causes of Design Consultant errors, coach consultants, and provide feedback in team meetings to improve sales-error occurrence and first-time installation rates.
• Partner with installers to identify causes of measurement errors and assist with measurement workshops in coordination with the Training Department or Installed Services Department.
• Present product-related updates in team meetings as required by the Training Department.
• Help coordinate installer ride-alongs for new hires during training.
• Support veteran Design Consultants’ ongoing development through ride-alongs and sharing expertise in team meetings.
• Model the company’s Core Values of Integrity, One Team, Excellence, Superior Client Experience, and Passion to Delight customers.

Benefits

• Annual base salary range of $70,000–$80,000 and a 5% bonus.
• Four weeks of training and state-of-the-art tools, including a laptop, smartphone, product samples, and other resources.
• Mileage reimbursement; approved travel expenses are paid, and a per diem is provided when an overnight stay is required.
• Medical, dental, and vision benefits.
• Time off.
• 401(k) plan with employer matching.
• Short-term and long-term disability benefits at no cost to the employee.
• Company-paid life insurance and accidental death and dismemberment insurance, with optional voluntary insurance plans.
• Six weeks of paid parental leave for eligible employees following the birth, adoption, or foster placement of a child.
• Discounts on 3 Day Blinds products and access to other exclusive discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED