Training Manager, Mobile Installation Partnerships

Caliber Collision

9d•Hybrid

About The Position

Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers. This role involves designing, building, and launching a mobile installation certification program, establishing the initial certified workforce, and expanding the program to onboard and certify new installation talent. The position also includes gathering and documenting field installation procedures, translating them into training materials, and maintaining a library of content. The Training Manager will serve as a liaison between departments, support new market rollouts, establish metrics for training effectiveness, and identify skill gaps for corrective training. As the segment scales, this role will also involve defining the Field Trainer role, recruiting, onboarding, coaching, and managing a team of Field Trainers, and championing a culture of safety and quality.

Requirements

High school diploma or technical school graduate; associate or bachelor’s degree in automotive technology, heavy equipment technology, education, or a related field preferred.
5+ years of experience in vehicle or equipment installation, service, or technical fields, including hands-on experience in the heavy equipment space (e.g., tractor trailers, off-highway, construction, or fleet heavy vehicles) in addition to automotive/light-vehicle work.
Background in ADAS, advanced vehicle diagnostics, telematics, or electronic/aftermarket hardware installation strongly preferred.
Demonstrated experience building or delivering training, certification, or technician-development programs; experience creating job aids, SOPs, or field procedures is highly valued.
Proven ability to build structure in a developing or ambiguous environment and to launch a new program from the ground up.
Strong project management, organization, and data-informed decision-making skills.
Excellent communication, facilitation, and presentation skills, both in person and virtually.
Comfortable working hands-on at installation sites and able to travel an estimated 40–50% within active installation markets.
Working knowledge of Microsoft Office; experience with LMS platforms and reporting/workflow tools preferred.
ASE, I-CAR, OEM, or relevant equipment/installation certifications preferred and must be maintained where applicable.
Must have a valid driver’s license and the ability to pass an MVR check.
Must be eligible to work in the U.S. with no restrictions.

Nice To Haves

Associate or bachelor’s degree in automotive technology, heavy equipment technology, education, or a related field.
Experience with LMS platforms and reporting/workflow tools.
ASE, I-CAR, OEM, or relevant equipment/installation certifications.

Responsibilities

Partner with the Program Manager, Mobile Installation Partnerships to design, build, and launch a mobile installation certification program with progressive levels of certification, including competency standards, assessments, and recertification requirements.
Establish the initial certified workforce by qualifying Protech’s existing ADAS and ADM technicians, then expand the program to onboard and certify new installation talent as the segment scales.
Develop curriculum, delivery methods, and content updates across all certification levels, ensuring materials stay current as hardware, vehicle platforms, and installation procedures evolve.
Define and run certification assessments and hands-on evaluations that verify technicians can install to Protech quality, safety, and customer-experience standards.
Gather and document field installation procedures for new installs across the full range of fleet vehicles—passenger vehicles, tractor trailers, heavy equipment, and specialty platforms.
Travel to active installation sites (estimated 40–50% initially) to observe installs, capture procedures, photograph reference points, and collect the source material needed to build accurate training and documentation.
Translate field-gathered procedures into job aids, standard operating procedures, quick-reference guides, and structured training content.
Maintain a centralized, version-controlled library of installation procedures, videos and training materials so content remains consistent across markets and partners.
Serve as the training and certification liaison between Learning & Development, the Program Manager, Operations, and installation partners, ensuring training is integrated into installation workflows and new-market rollouts.
Support the rollout of new markets, partners, and expanded installation capabilities by ensuring a certified, ready workforce is in place ahead of demand.
Establish metrics to track training effectiveness, certification completion, install quality, and the link between training and field performance.
Identify skill gaps and recurring field issues, and implement corrective training to improve installation accuracy, throughput, and customer satisfaction.
Define the Field Trainer role, training delivery model, and coverage plan required to scale certification across growing markets.
Recruit, onboard, coach, and manage a team of Field Trainers as installation volume grows, setting clear goals and ensuring consistent delivery of training to Protech standards across regions.
Champion a culture of safety, quality, and technical excellence within the mobile installation workforce.
Support change management so new tools, procedures, and certification updates are adopted effectively in the field.
Execute special projects and other duties as assigned by Learning & Development and Operations leadership.