Training Facilitator

Westport Properties • San Antonio, TX

15h • Onsite

About The Position

The Training Facilitator assists in developing, delivering, and continuously improving training courses and programs for all departments across the company - not exclusively field operations. This role serves employees at every level of the organization, from new hires in week one onboarding to tenured staff receiving policy updates and professional development. Duties include working with the Learning Content Designer to determine training needs, creating and refining instructional content, implementing training programs into company procedures, and evaluating the effectiveness of completed training. The Training Facilitator monitors the training environment from pre-hire through onboarding and continued learning. This role maintains strong communication and reporting relationships with multiple departments, field management, and company personnel at all levels. The Facilitator will lead and assist with both in-person and virtual instruction across a wide variety of topics and departments. Because our Learning & Development team functions as a true �jack of all trades,� the actual scope of work may shift based on company needs. Projects may start with one team member, then get handed off to another, so flexibility and humility are essential for this role. This is not a black-and-white job description - flexibility, adaptability, and a willingness to take on tasks outside the defined list are essential qualities for success in this role.

Requirements

• Valid driver's license and reliable transportation required
• Intermediate computer skills required
• General office and telephone skills required.
• Experience with Microsoft PowerPoint required
• High school diploma or GED required
• Commitment to Westport�s Mission, Vision, and Core Values
• Goal-oriented and able to work independently
• Adaptable to various work settings and interpersonal dynamics
• Excellent verbal and written communication skills
• Excellent classroom organizational skills
• Excellent classroom planning and time management skills
• Ability to write detailed lesson plans
• Ability to provide constructive, corrective feedback in a training setting
• Ability to foster a collaborative team culture amongst each training cohort
• Proactive, self-starter, goal-oriented and able to work independently
• Proficiency in Microsoft Office products

Nice To Haves

• Adult education experience preferred

Responsibilities

• Act as the week one training liaison to orient and communicate with the trainee before travel to the Training Center.
• Develop and maintain a comprehensive business continuity plan for the training department.
• Collaborate with the team members to document essential processes, procedures, and resources required for business continuity.
• Assist with training new hires (as needed) in week one curriculum using the best training methods for a specific purpose or audience-In-person and virtually.
• Facilitate the week one curriculum as needed.
• Manage and schedule the new-hire check-ins during weeks 1-4 of training and communicate data gathered during these interactions with the training team.
• Monitor and track attendance of new-hire check-ins.
• Facilitate training webinars of new content and policy rollouts for District Managers, Sr. Property Managers, Mentors, and Managers/Assistant Managers.
• Communicate training webinar schedules and workshops for employees.
• Assess the instructional effectiveness of the webinars taught and determine the impact of this training on employee skills and KPIs.
• Contribute to ongoing course development and training program updates.
• Collaborate with the Learning Content Designer by reviewing and providing feedback on course materials, ensuring accuracy, clarity, and alignment with training objectives.
• Collaborate with District Manager, Senior Managers, Subject Matter Experts, and the Training Team to identify ongoing training and development opportunities.
• Assist in maintaining updated training curriculum and documents on the Training Center SharePoint site, including the Field Operations Manual, procedures aides, and infographics.
• Attend platform seminars and training webinars to learn best practices to prepare and coordinate future training sessions
• Introduce company training opportunities to employees that provide information on the benefits of training to encourage field participation; this may include recorded presentations and emails.
• Attend weekly meetings with the Training department and other participants, such as District Managers and field teams, as directed.
• Report to the Training Manager on a daily basis.
• Facilitate both in-person and virtual training sessions on a wide variety of topics and for every department across the company.
• Present training materials in a variety of settings and formats.
• Transport trainees to and from the Training Center and the airport using a designated company vehicle, as required.
• Independently lead in person training sessions, including classroom facilitation and on site support.
• Book and coordinate travel arrangements for new trainees attending in person training.
• Coordinate the onboarding and training experience of new hires in the field, ensuring continuity between in person and field training phases.
• Monitor, preserve, and maintain the integrity of training equipment, including but not limited to laptops, tablets, projectors, and other instructional tools.
• Maintain, track, and reconcile petty cash and per diem expenses for trainees in accordance with company guidelines.
• Maintain accurate inventories of supplies and materials used by the Training Center and ensure proper documentation.
• Communicate training program updates, expectations, and logistical information to trainees and relevant stakeholders.
• Collect feedback submitted by trainees in both in person and online formats.
• Track, analyze, and summarize trainee feedback and share insights with the Training Team to support continuous improvement of the trainee experience.
• Demonstrate the ability to work independently while remaining goal oriented and accountable for outcomes.
• Exhibit adaptability to changing work environments, schedules, and interpersonal dynamics.
• Maintain excellent classroom organization, planning, and time management skills in live training environments.
• Provide constructive, corrective feedback to trainees in a professional training setting.
• Foster a collaborative, respectful, and inclusive team culture within each training cohort.
• Maintain regular attendance in accordance with the Company�s Attendance Policy.
• Perform other duties as assigned, including periodic special projects based on Company needs.
• Ability to manage multiple priorities simultaneously, shift between tasks as needed, and perform effectively amid interruptions and tight deadlines.

Benefits

• Paid Time Off and Paid Holidays
• Parental Leave
• 401(k) and Employer Matching
• Health Benefits: Medical, Dental, Vision
• Life Insurance Benefits
• Supplemental (Flexible Spending Accounts, Disability, Cancer/Critical Care, Hospitalization, Accident)
• Discretionary bonuses based on several performance factors
• Opportunities for advancement depending on performance and company growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED