Training Facilitator

Naturally Pacific Resort • Campbell River, BC

4d • Hybrid

About The Position

The Training Facilitator is responsible for onboarding and training new and existing employees within the organization, which includes Naturally Pacific Resort, Seymour Pacific Developments, and Broadstreet Properties. This role is crucial in shaping the initial impression of the group of companies and supporting employees in building successful careers. The facilitator will deliver engaging training sessions, both virtually and in-person, and provide ongoing coaching to ensure employees are confident and competent in their roles.

Requirements

• Post-secondary education in Education, Leadership, Business Administration, Communication or equivalent
• Minimum 3 years of experience in business operations or management
• Experience in the hospitality industry or high-volume customer service environment
• Proven experience leading training sessions and onboarding employees
• Proficiency in Microsoft Office Suite and ERP systems
• Strong customer service and troubleshooting skills
• Ability to work independently, work under pressure and adapt to changing priorities
• Excellent verbal, written, and listening communication skills
• Knowledge of adult learning principles and training methodologies
• Familiarity with Learning Management Systems (LMS) and reporting tools
• Strong organizational and time management skills
• Ability to evaluate training effectiveness and recommend improvements
• Class 5 drivers license required
• Willingness and ability to travel regularly within region

Responsibilities

• Deliver training programs virtually and in-person using diverse instructional techniques
• Train employees on practical, administrative, and software-based skills
• Ensure both corporate and on-site new hires are fully prepared for roles within our organization
• Stay current on policy and procedure updates and incorporate changes into training
• Monitor, evaluate, and record training activities for effectiveness and completion
• Provide consistent feedback to trainees and their managers
• Deliver Health and Safety training as required
• Support implementation of new projects and processes through training initiatives
• Collaborate with Hiring Managers to ensure effective onboarding and ongoing training
• Maintain accurate training records and reports

Benefits

• Comprehensive employer paid health, vision, and dental coverage for you and your family
• Access to ongoing training and development opportunities to support your career growth and advancement within the company
• Employee and Family Assistance Program
• Discounts on various resort amenities and services such as food, golf, retail, and spa
• Support for your health and wellness goals
• Registered Pension Plan (RPP) eligibility after 1 year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree